La-Z-Boy Amherst — Local services in Town of Amherst

Unfortunately, I am having a horrible experience. The design process was wonderful with Kory, however she left. I spent a lot of money. A wool rug approx 11x13; another rug about the same size; a dining room table, bench, 4 chairs; accent table; 2 lamps; large picture, tv console; 4 throw pillows; motorized leather recliner; two end tables. The order was double the time they promised. Of course they didn’t call to let me know. Ok, no biggy, worth the wait. It came. Delivery people were awesome until.....they gave me terrible advice. My lamp shade was damaged, teal accent table’s corner was smashed, there was an inch long scratch x 1/2 deep on the tv console top. The finials on both lamps were bored crooked so they are tilted. Still happy with my purchase since things could be worse and out of everything thing I bought that was a small amount of damage. The delivery men said to accept purchase as it was easier to have the issues rectified. NOT! Special orders CANNOT be returned. So we are stuck with the lamps the quality of which is below a discount store! So the independent company came to review the damage. I won’t go into all of it, but he showed a lack of concern; he was trying to tell me the scratch on the tv console was an imperfection in the wood, that he wasn’t good matching colors for the accent table and he’d recommend a new one. BUT, the final decision is Lazy-boy’s. So I waited TWO weeks for someone to call. NOPE...nothing. I called the service department (which remember is outsourced) and was promised someone would look into and call me by week’s end. Ok, still patient, now it was three weeks. I called again and same person answered. I asked for his supervisor. Now this is hysterical! She came on the phone expecting an argument. She wouldn’t let me finish sentences and insulted me when she said so how much $$$ do you want off. I spent over double digits and I’m worried about a few 100 bucks lol She also said the independent contractor took weeks to submit his report. (Ummmm, not my problem. Well no, but it turned out to be lol). So I asked for her supervisor. She wouldn’t give me his number. She said if he felt the need he’d call me. Oh, and her title Escalation specialist. WOW, that’s positive thinking and marketing and it’s finest. So all kidding aside, it is extremely upsetting. I actually had to hand it over to my dear husband because I’m at the point of tears and it’s making me anxious. I saved $$ to have better quality furniture when my kids were old enough not to destroy it. They ruined this whole experience. Oh, if you do see something at the store, go online. My accent table can be bought somewhere else—I failed to mention lazyboy said it was discontinued. I also found the same material for a fabric I liked at Raymour and Flanigan. What they sell isn’t inclusive to them....

My salesperson and designer are fantastic. So helpful and knowledgeable. I had a decision to make regarding the pattern choice for the pillows that are included with the sectional I purchased and Lynn (our salesperson) quickly helped me pick the color and pattern best suited for family room color scheme! We did end up switching ALL the original furniture choices we made after the designer pointed out the lack of space BUT she helped us pick replacements we ALL loved even more than our original selections (that is unusual for us as a family to ALL agree and love our new choices). The furniture was way more expensive than what we had hoped to spend BUT given the added warranty and the durability of all of this furniture, we expect it outlast all of our previous furniture we purchased in the past and threw out within 4 years of regular use. Our family consists of 3 oversized guys. My husband is 6'8 and both my teen sons are over 6' tall and well over 200lbs. We require comfortable, durable, and attractive furniture that we can ALL use on a daily basis and will withstand our daily use for years to come. Our main family room is an odd shape on top of everything else so we were a tough family to satisfy. I've been to every furniture store in the Western New York area and none of them had furniture that would provide satisfaction for all our needs. Granted their prices were less BUT the simple truth is you get exactly what you pay for. My last furniture purchase (couch, loveseat, recliner and two end tables) purchased in 2019 is honestly ready for the garbage. Every single piece is destroyed and not even usable for our basement. 4 years of our everyday use? That is just crazy. I feel very secure and confident that my new La-Z-Boy furniture will outlast my lifetime (I'm 50 something). Not to mention I purchased the La-Z-Boy protection plan so we should be set for MANY years to come and most definitely the next 4...

I am exceptionally pleased with La-Z-Boy's products and staff. I have visited at least five furniture stores since I want to SIT ON and SEE the items I choose to purchase. After determining that your furniture was well made and also had many fabric/color choices, I visited the store often to really determine what I wanted. Julie and Jahnai were wonderful and I also worked a bit with Danielle. They never pressured me and always listened to my preferences. Julie incorporated all of my key factors: lighting in the room, my desired color schemes, furniture which would remain in the room, etc. She then came to the home to measure the room and view the lighting, flooring, etc. I currently have. The computer program helped enforce my selection of furniture as well as the color scheme I desired. That was a wonderful asset to my purchase considerations since it really better clarified the room as it would look with the new furniture. Julie's expertise made the room a reality I could view.

I realize that many older and younger individuals like the larger and electronic recliners and sectional sofas; however, that was not my goal. I was looking for a more updated look and believe your company is doing better in trying to incorporate a younger niche along with serving other age demographics while still providing great sofa and chair recliners if desired. Although the prices were higher than some stores, the recent discount definitely helped.

Should I need anything else, I hope I can be served at La-Z-Boy and possibly be notified of any upcoming sales. Again, your well-trained staff is a genuine asset and something every corporation should strive for and compensate...