Takeout Taxi — Local services in Town of Amherst

Zero ... Absolutely terrible experience .... Driver delivered to wrong house ...and then lied about it ...... Took much longer for order because by the time I spoke to customer service and they spoke to the driver and then re ordered it .... I thought take out taxi made it right because i saw a refund on my account but no , the charge came thru later the following day ..... I hate liers .... Cameras however don't lie !

4/3/23 reply to owners response :

1. we never had a discussion in regards to a re-order - the first female associate I spoke to at your business said she had to call the driver before anything. The vehicle I now know as the driver then sat in front of my house while I can only assume your associate asked the driver about the order. The associate then called me back and still didn't believe I hadn't received the order and asked about the color of my house . The order was just placed again without my knowledge and I only knew about it when the app showed it.

2. I only called and spoke to you ( owner ) when I had confirmation from my camera where the order ended up . We never talked about re-ordeing. As a matter of fact you hardly let me talk and continued to talk over me.

It's really not about receiving free donuts - customer service clearly doesn't come naturally to some people.

We have used your service many times without issue but this event is hard to over look from...

This was an unusual delivery situation because I was renting the yard at a private home for an event, and did not want the delivery to disturb the residents of the home. I knew a locally-owned small biz would be MUCH more likely to care about following my unusual drop-off directions, and I was right! Delivery was twice the cost of Door Dash (still only ~$10) but totally worth it for the personable quality and knowledge that I was supporting a local business. Delivery guy was courteous and professional, and cool about handling my pretty heavy order for 20+ people.

Every business has its bad days, and doesn’t deserve to be judged on them alone. I liked that the owner took time to respond to negative online reviews to explain the situation in a calm, measured and rational way (often in sharp contrast to the vibes of the review).

Would definitely recommend Takeout...

Do yourself a favor and just use DoorDash even if this place offers you a credit on your account when they inevitably take an hour and a half to get your food to you (happened the first time I used Takeout Taxi.)

The second time I used them, which was today, I placed an order at 6:20 for a restaurant that closes at 8. Driver doesn't get there until 7:30 and somehow doesn't get the order placed before they close. Just go get the pick up order yourself.

It turns out this service and restaurant don't even work on the order until the driver gets to the restaurant, which is a hilariously bad model.

I only leave positive reviews, so it should say a lot that I went out of my way to tell you how bad this service is. Don't leave a response with an excuse,...