Verizon — Local services in Town of Babylon

If I could give minus stars, I would.

All we wanted to do was return our Verizon home equipment. We asked for a return label on two separate occasions, two weeks apart from each other. That was 1.5 months ago and we NEVER received them. Verizon tech service also promised to follow up with us but never did.

We went to one Verizon store to just physically give it to them. They told us they didn’t do it there and we had to go to another location. We went there. That location then sent us to ANOTHER location (It had to be a corporate location).

In the midst of this, they had the audacity to charge our account $216.75 for the equipment not returned!!!

We traveled 1 hour to the corporate location. The irony is that they couldn’t even help us there either to take the device. Upon entering, the manager on the floor understood our situation, dismissed us to a lower level representative and just continued to focus on selling to paying customers. He did not take care of the issue that was not properly handled by Verizon in the first place.

We stayed over 2 hours at the store where we stayed on the phone to be continuously tossed around different Verizon departments.

Very angry, frustrated, and disappointing situation. And Verizon is one of the biggest providers of service in the country but the service is one of the worst. It feels very unfair and a waste of...

Deserves zero stars. The absolute worst experience.

Don't deal with Luis! This salesman has no clue what he's doing.

Bought a phone with a BOGO deal. Luis failed to mention the need for an additional line to be added to receive the deal. He called me back 8 days later and told me to pay more for new line or return the phones. Both cost me more money I never agreed to while I was in the store.

I appealed that with Cellular Sales Corp office. They originally told me 5-10 days for an official answer. After multiple calls, finally, 21 days later they said NO! They will not honor their employees mistake and I will have to pay full price ($800) for the phone I was sold on being free.

Their reason. I was notified by the salesman that I did not fulfill the requirement within 14 days. Even though I was not told of this at the time of purchase and contract signing.

So, now that it took them 21 days to make a decision, the promo ended and I can not return phones or add a line. I'm stuck with a new 2 year contract and on the hook for another $800. Thanks Luis! Do you scumbag all your customers?

And the manager is useless too. Dodged phone calls, no follow up emails. Never available. A really classy company from top to bottom. Verizon should be ashamed to let these scumbags...

The staff were very nice, (that the 2 stars). The trip to the store highly disappointing, there was almost no stock(seriously, they had one Samsung S10 and an S20...thats it)and no displays. The most disappointing part of the trip was when the employee began to bash AT&T, instead of raising Verizon up. I have an AT&T account, before I was able to tell the salesperson this, he started bashing the AT&T service. Basically he lied. Telling the friend I brought to the store(to buy a phone), that AT&T service was terrible, spotty up and down rt231 from Huntingdon to Babylon, a 20 mile run. And that Babylon was a black hole. This went on, no exaggeration, for 15 minutes. Thats when I said that I had AT&T for almost 28years and have NEVER dropped a call, and that I live in Babylon and have never had a service issue. I'm also a nurse who hey receptionin the hospital. Even in the basement, post op and surgical suites. Very disappointing. That's when we left. And no, I didn't bring my friend to AT&T, I sugested that she go home go online and chat with a Verizon rep. This is the second disappointing trip to this store, with a different friend, I can't understand why they stay. They love my phone, a Samsung, and always borrow it when we are out, and they have no...