Authorized Retailer UScellular & T-Mobile — Local services in Town of Beloit

I wish I could rate this place a 0! Tonight my daughter and my husband went there to get her a phone . The lady at the counter was very dismissive and rude she only gave my daughter 2 options. She said this is the phone you want ( IPhone 13) and this is the one you don't! When my daughter said do u have any other phones in stock she stated " NO" continued to day the phone she wanted could take weeks getting it. I want to THANK Eric at US cellular on Milwaukee for taking the time explaining there is a chip shortage and actually went and checked their inventory he sold my daughter the phone of...

I was struggling with getting a damaged phone replaced. I came to them after multiple calls between myself apple and assurion to file a claim. Within an hour my issue was resolved and I was able to upgrade to other lines on my plan. The store manager Angela was able to communicate with customer service on my behalf to resolve the issue her and the team member Matt were super helpful and very knowledgeable to my situation and meeting my needs for everything with no hassle. I...

I bought a screen protector for $34 in December. At the time the main sales pitch was yes the $34 was pricey, but it guaranteed you free screen protector replacements for a year. No limits. I brought my phone in today to get a new one to be told that additional replacements would cost me $5. I asked for the manager, and he just said unfortunately this is the new policy. Didn’t give me a partial refund, didn’t give me one extra as an inconvenience, didn’t do anything for me....