Avenue Sound — Local services in Town of Brookhaven

On Jan 20th I had a scheduled appt and called at 9am to see approximately how long it would take to have the remote car starter installed. I called the same number on the groupon and asked for the Patchogue location. A man on the phone told me that I was not scheduled for today and he was all booked. I confirmed this was Patchogue and stated I had called on Jan 3rd to make this appt. He said the person who made my appointment never put it into their computer system but he is free all next week with no appointments. I then scheduled the appt for Monday Jan 23rd at 11am and said I would just wait for my car to be finished. Monday comes around and my husband takes the car to Avenue Sound in Patchogue, arriving at 10:50 saying his wife called to schedule an 11:00am appointment. They sales person, Vic, said "You need it done today?" to which my husband responded "Yea I'm just going to be hanging around." My husband then left the store to walk around and returned approx 30 minutes later. Vic was standing at the front desk. My husband then sat down in a waiting area just behind the central desk location. He said Vic walked by the room every few minutes but never said anything about the car. 1:30pm my husband asked Vic if the car was almost ready. Vic then claimed he had no idea my husband was waiting for it to be done (really? two hours of sitting in your store and you think he is going to leave and come back?). Vic said he would expedite the process and also told my husband that when I called I had called the Freeport location and scheduled an appointment with them so he was doing us a favor by taking it in Patchogue today. Lie #1. My husband told me all this so I called the Patchogue number and asked for an explanation as to why my appt was not being honored and how much longer it would take. Vic told me he was sorry for the confusion and not sure where it was coming from, but that when he spoke to me on Friday (because he claims he is the only one who answers the phone) he confirmed I had an appt for 9am that I did not show up to. I told him that's funny because I spoke with someone on Friday and rescheduled my appointment for 11am today, stating I would be waiting for my vehicle, not dropping it off. Vic told me I must have scheduled with Freeport and that he had already made commitments to other customers to have their cars done so the best he could do was have mine finished around 4:00pm because the only employee's there today were him and the technician. He also said he did not know my husband was there waiting. When exactly were you going to tell him he had to wait 2.5 hours for this "expedited" process? I arrive at the store 30 minutes later and see three employee's. What happened to only Vic and the tech? I see Vic and extended my hand to introduced myself, then said I wanted to be sure my car would be finished by 5pm because not only was I lied to (3 employees not 2) but I had to get a sitter to watch my 3 month old son so I could come here to pick my husband up and will need to get another one to come back for our car. Vic becomes defensive and again says he doesn't know where the confusion is coming from, he did not know my husband was waiting, the other employee is just a "helper" and I did not call the Patchogue office. He then says "where is this conversation going?" I told him I wanted to ensure that my car would be finished by 5pm with no problems since he has continually lied to me. He tells me it will be done. My husband starts walking toward me to leave and Vic says to the "helper" "What time did you come in today? 2pm? So that was after I spoke with you on the phone. And to be fair, your husband did leave the store and then come back." Excuse me Vic but I thought you didn't notice him for 2 hours because you were the only employee in the store?

EDITED: the manager said he wanted to work things out if I removed my reviews. I did so and he did not hold up his end of the deal, therefore the review is being posted...

⭐️⭐️⭐️⭐️⭐️ Top-Notch Work, Fair Pricing, and Incredible Sound!

This is my second time using Avenue Sound, and once again, they exceeded my expectations. A few years back, they installed a subwoofer for me, and I was so impressed with the work that I didn’t hesitate to return when I was ready to upgrade the rest of my audio system.

As a music and concert photographer, sound quality is extremely important to me—I spend a lot of time around live performances and high-end audio gear, so I have a trained ear and high standards. The team at Avenue Sound understood that right away and took the time to walk me through the best options for my setup. They never rushed me, answered all my questions, and made sure everything matched both my expectations and budget.

The pricing was very fair, with no pressure or hidden surprises. I even looked up the component prices afterward and found they were right in line with online retailers. When you factor in the expert installation and service, the value is outstanding.

The install itself was clean and professional. My car looked exactly the same when I picked it up—no mess, no damage, and you’d never even know anything had been disassembled. All wiring was hidden perfectly, and the amp was mounted cleanly in the trunk. You can tell they care about doing things the right way.

And the sound? Absolutely phenomenal. The clarity, punch, and depth completely transformed the listening experience. Even though I kept the factory head unit, the integration is flawless—it sounds like a full custom high-end system.

If you care about sound, quality work, and being treated with respect, Avenue Sound is the place to go. I wouldn’t trust my car with...

ABSOLUTELY THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY STORE IN MY LIFE! The woman who says she is in the owner, seems to be completely unstable. She lied to me numerous times about appointment times, she make false accusations towards me, she screamed and cursed at me AN MY SON in the store and tried to get me to pay for something that I already paid for! She refused to let anyone in the store teach me how to use the remote start. They are very shady, underhanded and unprofessional. I have never experienced something like this in my life. I brought my car in at 8:30 because I was told they would be there. Nobody showed up until 8:55. I called at lunch time to ask if the car was ready or if they had any idea of a time, and this women just started yelling at me and giving me a horrible attitude. It was just a question, in hopes I might have been able to make it out before the snow storm came in. it was at 5:30 when I called again, and she yelled at me again, and said it might not be ready till 8! Once i told her to forget it, give me a refund and I will take my business somewhere else...my car was conveniently being worked on at that very moment. HA! Now that I have had it for a few days, I realize the quality of what they put in my car, is garbage! It takes at least 6 tries to get it to start and you cant turn it off again if you need to. A HUGE DISAPPOINTMENT and a very UPSETTING experience. STAY FAR FAR AWAY FROM AVENUE SOUND IN...