Stop & Shop — Local services in Town of Carmel

I was shopping with my ebt card and one of the items that is ebt eligible wasn’t registering as a food/beverage item. The “manager”, a woman with short medium brown hair and highlights, told me she doesn’t know what’s eligible and she didn’t know what do and she was clearly pushing me to pay for it in cash when it’s an ebt item. I told her i wasn’t going to pay for it and told her to take it off, she then told me she couldn’t take it off told me to pay for it and then she would refund it. I didn’t have time for all of that so ended up having to pay for it and leaving. I am on ebt for a reason and i have a budget, I can’t afford to pay for the incompetence of this grocery store manager. This was a regular beverage item. She should know what items are ebt eligible if she’s managing a GROCERY STORE, she also hardly showed concern in the fact that the item was being registered wrong in their system which is what pissed me off the most and tells me she won’t be proactive in fixing it for the future. I will be contacting the state ebt agency to ensure they remain in compliance with SNAP...

To the Store Manager: This may come as news to you but some of us work on the weekends, and when we make the effort to stop by your store before noon. expecting to pick up a ready-made sandwich for lunch, it’s disappointing to find none available. As a business, isn’t your goal to meet customer needs —especially during peak times— and generate revenue in the process, is it not? SMH

REVISION One thing that is consistent about Stop & Shop is their lack of consistency. I stopped by a while ago for a California Turkey Panini. The sign in the case clearly states that the sandwich contains avocado (which is what makes it California), but there was no avocado to be found on the entire sandwich. At this point, they should probably rename it the "New York Turkey Panini" because it's pretty far from California. Or maybe the "Disappointment Panini – truth in advertising...

Management is rude to Instacart employees. They are not helpful and give a hard time just for doing our jobs. Whether it’s pick-up or in-store shopping, I’m always experiencing some type of issue at THIS location alone. I’ve had a 5-star rating for over two years and this store has negatively affected my delivery rating just for having to cancel orders. I was made to wait 15 minutes just for someone to come out with my order being the only person in the parking lot for an online order. They deliver ripped bags to your car (when arrived to pick-up ONLY) leaving customer’s items to fall out all over my car. When asked for assistance they came and placed a single back on the ground and walked away refusing to re-bag my order. Store manager came and watched me bag the order by myself. Such a nightmare, if I could BAN this store from my app I would....