Empire smoke shop — Local services in Town of Cheektowaga

This place is a joke!! Awful just Awful. I've been there 2 times. Both times were bad experiences. The 1st time I went, I bought a butane lighter. When I got home It was empty. I filled it up but the butane leaked out everywhere. It kept happening. They don't give you receipts in the bag, so they wouldn't let me return it. The 2nd time I went 2 months later with my girlfriend. The older man behind the counter was very rude to my us!! He treated my girlfriend like she was lower then him because she's a woman. He was just very sexist and mean. There will never be a 3rd time going there that's for sure. I would never recommend this place to...

This is how you run a business. The person I met was very polite and professional. He had several customers come in right when it opened and it didn't take much time before it was my turn. He saw I was debating on 2 different products, and actually gave me a discount for being a 1st time customer to try a new brand.

I don't want to get into specific details, but I had an issue and it took me a couple weeks to come back, but after telling him my story, he remembered me and took care of a small issue I had.

Support your local companies! Especially if they treat you...

I have been coming here religiously and have always been satisfied. I came in to get some raw cones, and when i got home and opened the package every single one was fake. I am not going to use a fake product so the only choice was to throw them out. Wasted money and now this shop has...