Skinner's Jewelers — Local services in Town of Cobleskill

Incredibly rude and unhelpful. My Mom and her partner brought in his watch for a new battery, the guy installed one, but the watch was NOT working when they left the store. My Mom and her partner then called LL Bean, (where it was purchased) and then mailed the watch back to them for repair; they said that the battery arm had been bent when the battery was replaced. The guy also nicked the coil, which basically made the watch garbage. When my Mom returned to the store and very patiently explained the situation and asked for his help, the guy took NO responsibility for it and did not offer a substitute or replacement! She tried to give him her number so he could reach out after thinking a bit and he refused! He broke it, he should at least offer something! I will be calling the local chamber of commerce and the better Business Bureau to report his lack of customer service. I will also be calling him directly. Disgustingly unprofessional. UPDATE this horrible person agreed to pay money towards replacing the watch HE BROKE but when my Mom and her friends arrived today, he argued with them and refuses to take responsibility! DO NOT SHOP HERE. We will be taking him to small...

I try to keep business local when possible, and while I now live in Florida I wanted to have my fiancés engagement ring done here in Cobleskill where I grew up. I had it set by Skinner, no issues, My fiancé wore it for 10 months until we were back in town and took it to be resized.  Less than 24 hours after he resized it the side setting fell out (lost forever) and the other was noticeably loose. Fortunately the center diamond was ok (heirloom stone). He refused to stand behind his work, blamed it on my fiancé saying she must have damaged it while wearing it.  She literally wore it for like 12 hours and did no damage to it.  Do...

I found them unaccommodating and rude. I didn’t negotiate the price. Was willing to pay for a setting. Asked to watch him set the stone (which I own) and he refused. I’ve always supervised at other jewelers when they fix my jewelry. He turned away a paying customer who could have been...