Asian Supermarket — Local services in Town of Colonie

I moved up here from Suffolk County Long Island 2 years ago. In that time I would go back just to stock up on certain foods, seafoods and condiments that I thought I would not be able to find up here or at a decent price. (I love to cook many different foods from scratch. American, Asian, Italian, Caribbean Islands, Indian, Spanish etc. ) Till one day my daughter last week found your store. My family lives one hour away NW in a village from the store and decided to make the trip. After a month and 1/2 of not leaving the house we decided to put all our safety gear on due to the COVID -19 (masks & gloves) and started our paranoia Journey to your location. When my daughters and I got there there was a line to enter the store. I was pleased to see that the store was implementing a 6 feet distance rule. My girls and I were very patient and waited online for no more than 20 minutes while they were only allowing 10 people in the store at a time. One way in and another way out. Even though my girls and I had all our personal COVID 19 protection gear on, When we reach our turn to enter we realize that they were supplying free gloves. (if you was online & you did not have a mask on they would asked to leave & was not able to enter the store) My family was very pleased to see this also. Once we enter the store our great experience proceeded. During our two hours of exploring every aisle diligently, the people there were very helpful in assisting me on my shopping list and was able to get everything on the list including my certain Jamaican jerk seasoning sauce and my daughters Japanese sweets. Everyone spoke English and was more than willing to assist my girls and myself. Now it was coming to an end to check out. Once again the COVID-19 6 feet distance was also applied at the register. They took my shopping cart themselves & proceeded to unload cart, scan & bag my items as I waited to Apple Pay and exit the store. My girls and I got into my truck when my daughters said to me “mom you did great for a paranoia mom lol“. We agreed that we haven’t had that type of shopping experiences since Long Island. I was very pleased and relaxed even during this serious deadly pandemic time. We now have a new store upstate New York that I could shop at. Thank you for the wonderful safe experience. We will return in the future.

Thank you Be safe Keep up the good work in protecting the people and the store from...

Terribly rude staff. I asked a produce stocker if he knew if the store carried kaffir lime leaves. He rudely said "I'm busy, ask that person over there." I went over to the other person, who was speaking with another person and I politely waited to not interrupt. I stood next to them for about 2 minutes and she never helped me. So I went to buy something else. I waited at the meat counter for 2 minutes saying 'excuse me,' but the workers ignored me. They even looked at me and kept playing on their cell phones. Eventually I got my meat, which was spoiled, btw. I went back to the other produce worker and asked if the store carried kaffir lime leaves. She said "If you no find, then no ask just waste me time." Offended, I said "There are a lot of leaves here, but I am not sure what the ones I am looking for look like, and none of them are labeled." Then she said, "Oh yeah, we have those over here, follow me." I followed her and she walked into the employee restroom. Well that is pleasant. I am sorry for assuming produce workers could help me find something in the produce department. Speaking of which, much of the produce is rotten. The fish department never cleans their fish tanks, so you can barely see the live fish in the tanks. Also, there were dead floating fish in the same tanks. When I went to the cashier, he was using one hand to look at his phone, and another to do his job (use both hands and put your phone away!). He also did not acknowledge me at all, and said no words. He did not even tell me the price. How am I supposed to pay cash if I don't know the price? As I left the store, I walked through the smoke cloud of two workers smoking next to the door. Will never...

Bought a pork floss bun there today from their deli/bakery area (which was otherwise completely empty and closed, at 2pm) and ate it as a midnight snack, and it contained a piece of plastic which lodged in my throat and caused bleeding.

I wanted to contact them directly to let them know there's a quality control issue but they have no dedicated website and no one answered the phone when I called.

I'm not sure what's going on there, but there's been a definite decline in organization and quality over the last month especially. The aisles are constantly full and blocked with boxes, yet they are somehow still always out of stock on things like types of ramune and frozen pork buns.

The fish counter is lunacy. Today, three employees were standing there having a conversation and I had to wait for them to finish before one of them even looked my way.

It used to be a joy to go here. Now it's a chore. And apparently a dangerous one.

Edited to add: accused my friend of stealing products from the bakery section, even though he'd already paid at the register there, to the point that they were screaming at him as he walked out.

If you are going to accuse people of stealing for following your own business practices, maybe you shouldn't have those practices and should make people pay at the front along with...