Nan Nail — Local services in Town of Colonie

Yesterday was my first and last customer experience at this nail salon. The nail tech I was so "lucky" to have assigned to me was the rudest, most unprofessional, disrespectful excuse for a nail technician I have ever had the misfortune of sharing the same space, let alone pay for a service. This wasn't my typical salon, but I was with family of whom was a past customer, and it was convenient . It started with a botched pedicure... she filled the tank up with scorching hot water....So hot that if I had left my foot in the tank longer than the 1.2 seconds it took for my natural survival instincts to kick in, I would easily have 1st degree burns and possibly a case for a lawsuit. I explained to her it was too hot, but it wasn't until her colleague saw my face in a grimace that she urged her to cool the water down.

The pedicure was rushed and sloppy at best. After she was done she commanded me to her station to prep and perform a gel manicure. She started with a cuticle cut. She nicked my cuticle on my left ring finger to the point of drawing blood. I told her that I was bleeding. She simply ripped off a piece of paper towel, dabbed it with alcohol and treated my finger with the alcohol --followed by some mystery drops, but never offered an apology. During the entire manicure, she was visibly bothered by something--I can only assume she was bothered by me, despite the fact I may have only spoke one full sentence my entire time there. She huffed, puffed and grumble under her mask during the slop job manicure. It was so disturbing that I asked her if she was ok? She curtly replied "yes." In fact, other than the short barks commanding me to walk to her station or wash my hands, she said nothing to me the entire time. She didn't even offer a 'thank you' when I paid for the services and gave her an undeserved tip.

As a busy working wife and mother, I don't get a lot of time to treat myself. I also place high expectations on what I spend my hard-earned money on. I don't think it's too much to ask for a pleasant, relaxing experience for a $70 service, for which I paid.

I suspect that it may have just been my misfortune to have the witch of the salon servicing me, but unfortunately every employee is a reflection of the company and for that I give NAN...

I made an appointment, i ended up being seen 30 minutes later due to people not showing up on time to their own appointment- I was pushed to be later than expected. Nan was the one who did my nails, she seemed nice but she was busy doing 3 other things while she was doing my gel acrylic fill. (She was answering calls, doing waxes and putting people in for appointments). I know she has a business to own and run but I’m also a customer, who felt as if I was put on the back burner. I’m sitting in your chair, I should be a priority. My nails looked horrible when I walked out, she didn’t ask if the color was the right one when she used it on my nails, she didn’t do any care to my cuticle or dead skin around my nail, the gel wasn’t cleaned up after. The gel polish was under my nails and looks completely unprofessional. I choose a lavender color with confidence and now I regret it. She didn’t check to see if the size of the nails were the same size on each hand, she didn’t even change buffing blocks or filing sticks from what I saw, you can tell it was used by another customer. I’m just at a loss, I keep going place to place in hopes I’ll find a good nail salon and it looks like I’ve given up. This place won’t have my...

I went here based off a recommendation from a regular customer. I did not have a good experience. I dont know the nails tech name. My manicure was rushed amd not enough glue was applied. I mentioned that and she dismissed me as quickly by saying it was enough glue on it. I asked if she could do a coffin style nail. She said yes but proceeded to give me many different shaped nails, I even asked her to fix them or put on new tips so they could all be the same shape and size before she put the acrylic on but refused to do so and said she could “file” it to the correct shape. Once acrylic was applied, it was not smooth and had a few lumps on the nail. It was a very sloppy job and the only thing I did actually like about the set was the color I picked. Within 3 days, one of my nails fell off and day after day more nails continued to fall off. 6 nails have fallen off to date (exactly 1 week) that Ive glued back on myself with nail glue. Very poor quality products being used. After she finished my nails, she rushed out and left. I do not recommend this place. Ive never had this many nails coming off within ONE week. Please take your money and...