Michaels — Local services in Town of De Witt

Okay so this was a multi-day experience, all with varying levels of service. I do apologize if I get pronouns incorrect. Overall, I advise going in during the day. Online ordering: 2 stars. For context: a friend placed the order as she has the account and I was the pickup individual since we were hosting an event. The cart wasn't saving correctly, which resulted in the order being input multiple times. As a result of this the order that was placed had incorrect volumes of certain items. If it was more user-friendly, this would have been avoided, but I will add 1 star for potential user error. Night order pickup: 2 stars This was not a great experience. Credit does go for the individual who brought out the cart at the end. She was very pleasant and helped me to actually leave the store with my items. We did receive everything that was on the receipt. As for the rest of the pickup process, that was not fantastic. I came in the first night for pickup, they checked the cabinet which lacked my order. They suggested I check the pickup boxes at the front, so I did exactly that. The order was large, and these bins quite small. I did not see any of the names the order would have been under, and decided to leave to deal with the order the following day. The next day, I went up to the counter with the order number in hand, almost the same story played out but this time there was an order in the cabinet for a different customer. I asked if my order was somewhere else (backroom, different area, anywhere) as it was a large order, to which I was told no the order would have been in the cabinet or baskets. Once again I was told to check the front baskets - I checked the rows but didn't see the pickup receipt. I called my friend to see if there was something I was missing on this, and eventually the conclusion was that since she would be in town the following day she could come in to deal with the pickup. The individual at the counter did offer to have me speak with the manager, I mentioned how my friend could come in the following day, but they said it wouldn't be an issue to bring up the manager. They called up the managers (two individuals came to the front). The first individual I talked to would not talk to my friend on the phone and told me to have her call the store as "that's not how we do things here". My friend calls, and the two go to the cabinet to find out that the order was in the other room. As I said, from here it went smoothly. I did have to come back at 2 separate times to get additional supplies/try to return items, but they were neutral experiences. Daytime returns: 5 stars Since some of the order was wrong, and we had some no shows to the event, we had excess supplies. My friend was out of town, so returns were left to me. I had the online receipt my friend forwarded to me, and the card we paid with. When I walked into the store shortly after opening, they appeared to be having a morning prep meeting. The overall environment was pretty positive. Lyric was the one to help me out, and she was such a breath of fresh air. FYI Michaels cannot accept returns where the receipt doesn't have a barcode - so if you have an order for pickup SAVE YOUR PICKUP RECEIPTS. She did have some alternatives for the items that weren't processing correctly: store credit for the items under the michaels account (required the phone number on the account) or going item by item to see what is rejecting on the card. LYRIC TRIED, and I ended up opting out due to time constraints. As I was waiting for my friend to get back to me with account information (they were in a meeting so responses were non-existent) I stepped back so she could check out the customers behind me. They were trying to pay with a $100 bill and from the interaction I learned Michaels has a period of time where they can't give change over $50 without manager's approval. I do think she deserves some sort of raise, as she was the most helpful, polite, and professional individual I...

The cashier gets a 5 star rating. The 1 star is for Dave, who it turns out, is the store manager. I took my 78 yr old Mom in to purchase 2 picture frames. She wanted to know if the two she wanted were included in the BOGO free sale. The frame section is located in the back of the store, next to the storage area and break room. Dave happened to be standing around, close by, doing nothing. So she asked him her question. His reply was not ALL frames are included in that "sale". She showed him the two she had and asked if they were. He replied, "I don't know". Then asked her, "where did you get them"? She showed him what isle, which she happened to be standing next to and he told her she needed to look at the sign to see if they're included in the sale. That was it, no other help offered from him. Mind you, I'm listening to this rude, condescending person talk to my 78 yr old Mom like this, while I'm standing about 10 ft away. I let her do her thing when I take her shopping as she gets upset at times when I intervene. He then walks away and disappears into the back storage area of the store. I asked an associate, on our way out, what the Manager's name was, as I wanted to speak with them about how my Mom was treated. I was told his name is Dave. Needless to say, I definitely didn't want to speak to him. Dave, in my opinion, needs proper management training and better people/customer skills. You do not treat seniors that way, or anyone for that matter. This was at the Erie Blvd. location in...

If you make stuff, you've probably been to Michaels.What I love: The 40% and 50% off coupons. What I don't love: 1.the lighting: it's greyish and dim in many isles. 2. The lack of classes and demonstrations 3.the fact that they discontinued their needle felting supplies. This is a great, relatively new craft that, had they given demos, they probably could have done quite well with. The staff are real crafters, which I love, because almost anything you want to buy, someone on the staff can give you real feedback about it before you buy. 👉👉👉👉👉👉 I'd like to update my review. Michael's on Erie Blvd. has moved and the new Michael's has GREAT lighting- very bright! And a room for birthday parties,(which, IMHO, could double as a room where talented crafters and artists rented the room to teach classes using materials and supplies that are sold in the store.) Both the store and the teacher would make money, (the teacher would get to keep whatever the class fees were), the store would sell more product, develop new customers and retain employees who are experienced crafts people and artists because they could boost their meager pay by teaching a class when they weren't scheduled. Why is this not already happening? Does corporate read their Google reviews?...