Cayuga Primary Care | Dryden — Local services in Town of Dryden

First, this place is in DRYDEN not Cortland. I have a consistent billing problem ever since Cayuga Medical took over DFM. At each visit, I'm told I have a co-pay, even though I don't and BCBS told them that-twice, they sent me a bill for $300 when I owed $30, and my appointments that used to cost $30 are now being billing for $60-70. I have to contact BCBS all the time to deal with these problems. It's very stressful. I still go there because I like Dr. Sopchak, but the billing issue is becoming a BIG problem that is negatively affecting my stress level and health. UPDATE: One day I sat down and couldn't fully stand up without much maneuvering due to extreme hip, lower back, and knee pain. I thought it might get better and when it didn't, I called CMA at Dryden a week or two, or so later on 12.27.23 to see my doctor. I was told by front desk personnel that the first available SICK appointment was on 1.8.23! I had to ask them several times to contact my doctor to ask him to fit me in that week. (They say they have daily sick appointments open and I called exactly at 8:30am.) I was given an appointment on 12.29.23-only because Dr. Sopchak is an understanding, caring professional and he agreed to fit me in. As I stated above, if it weren't for him, I would leave CMA at Dryden in a heartbeat! In fact, the reason I went to Dryden Family Medicine in the first place was because it WASN'T CMA-but now, sadly, it is. I was told they took over Family Medicine Ithaca as well....

I started going there when Dr. Kelly Hektor moved to this practice. I am 38 yes old and she is BY FAR the best doctor I have ever seen. I am unfortunate in that I have some health issues, so I have seen more doc's than I care to remember. But Dr. Hektor always had time for me, listened to everything I had to say, was available for same day appointments and could really relate as a working mom. She is easygoing, knowledgeable about many subjects and willing to try different treatments until you are doing better. I cannot speak any higher of this wonderful medical professional. The only reason she is no longer my doctor is because unfortunately I moved out of state. But, believe me, if I could convince her to move close to where I live now I would do whatever it took. If you are looking for someone who truly cares (and actually listens.....well enough to recall minor facts months later!!!!) Or you are new in town you will be soooooooo grateful if you choose this practice and especially Dr. Hektor!!!! She is one of a kind and an example to the rest of...

I love my doctor. I have been seeing Kelly for years. I moved out of state for a year and when I came back she remembered me, even minor details that I had forgotten I had told her! She is by far, the best medical provider I've ever seen (I'm 43 w health issues so i have seen my share of docs), I cannot say enough good things about her. Also, the front office staff (especially Olive----she is absolutely the most friendly, understanding and kind office assistant I have ever dealt with.....and No, I do not know her personally, lol) is exceptional. Patient, kind, understanding and willing to go out of their way to help. I use TCAT, so going there is a whole day (or if I time it juuuuust right, half day) thing, but when possible they are willing to do telehealth consultation and even when I have to go out to Dryden, it's beyond worth it. I have never had more than a 15-20 minute wait, which compared to other offices is not bad at all. I highly recommend this doctors office, and espresso...