H. Jack Langer Plumbing & Heating Western New York — Local services in Town of Ellicott

Very disappointed. I called Hjacks regarding the ignition system in our boiler system. They determined that the pin hole opening of the gas line in the system was corroded and clogged, too small a hole to clear out. (smaller than a paper clip). They went to get a new line in hopes that it would be compatible with our old system. It was not. They determined that we would either need to pay $1500 for a conversion, or $5500 to replace the whole system (replacing may be a good idea, but expensive. I thought that maybe I would try to clear the hole myself by using something smaller that the paper clip, or perhaps soaking it in coke or wd40...however, they had drilled a fitting to be bigger to accommodate it. So now I'm stuck without heat and no money. I wasn't going to complain online until I found that the post-marked check for $275 was cashed week early putting me very much over-draft. I was not pleased about paying $275 and having nothing to show for it other than being forced to upgrade the system as they had sabotaged me. Of course everyone I talked to 'after' the fact warned me not to use them. Go figure. I guess that's what happens when you are cold...

I don't normally leave reviews, but after the last two problems I've had with plumbing the last month, these guys deserve one. Although they didn't help with my first problem, they at least returned my call. This time I needed a heating element replaced in my hot water tank. I called or sent messages online to 7 other plumbers - some I did both. Two said they were booked a week or more out, 1 only did drainage work, 1 had a full voicemail, 2 were booked out a week or more and 3 never called me back. H Jacks was the last company I contacted. By the time I reached out to them, I was tired of calling only to get a voicemail and no return call, so I sent a message online. I was shocked an hour later when I got a call back and a crew to my house first thing the next morning. They even fixed a couple things to increase my water pressure and make it easier to change the heating element in the future. It's been a week since I called for the repair and I still haven't heard from the other plumbers I left...

I called to have an estimate done on a broken pipe. The owner, who was quite rude over the phone, finally sent someone on the second day after telling me that it would be $140 for an estimate that would go towards the repair. The plumber who came to do the estimate came, walked over to the house and said they weren't going to do the job within less than 5 minutes of arriving. When I said that seemed like a scam to just take the $140 fee and refuse the job he called the owner. After speaking on the phone he came and told me they were keeping the $140 for the 'hassle of driving over' and if I wanted them to do the work it would be 'at least $2000-3000' since it looked like too much work. All this for one broken pipe. I called another local plumber who actually fixed it for $300. H jack is a predatory...