Thatcher Jewelry Repair — Local services in Town of Elmira

i brought in a diamond ring in because it was missing a diamond chip. Well when I brought it home It looked like Thatcher had just moved the other diamond up to look like he had repaired it. He said that it was promotional grade diamonds. The why did he charge me $50 for that? The work was not worth the money as well as the chip. Later on that year (which was last year), I brought in a pearl strand to be restrung. Well, I wish I had kept the receipt because the lady that strung my pearls didn't know what she was doing. She couldn't even knot them right!..They charged me $25 for a half a...job! Because of this I will have to go to a REAL JEWELER that knows what she is doing with pearls. Also the diamond chip fell out again! I guess Mr. Thatcher had just glued the other one in that was supposed to be channel set. THANKS A LOT FOR THE GREAT...

I took a watch there to have the battery changed on May 25th. While he was chsnging the battery the stem fell off. He told me he would need to sen it to his watch guy to be repaired. Of course I understood and said go ahead. Well a mknth went by and no call that I could pick it up. Two months go by. 3 months go by. Four months go by still nothing. Mind you I had been calling every couple weeks. Finally after 5 months and 3 days and my calling him again I was finally able to get my watch back. Believe me I will never go there again. That is a ridiculous amount of time for my watch to have taken and then charge me 40 dollars for the repair that he caused....

I have recently been taking jewelry to Thatchers. I have taken in several pieces including some costume jewelry for upgrades. Their workmanship and timeliness is absolutely outstanding. Their prices are so reasonable too. On staff is Donna who is extremely knowledgeable and very personable, a real pleasure to do business with. Their services even include watch battery replacement. A real plus for me too have someone so conveniently located. I’m now a contented, confident, and loyal customer. Thank you...