Mobile Accessories — Local services in Town of Glenville

IZERO STARS Ordered A starter back in January that was sent to the wrong address. Thought it had been my fault but there were two different zip codes on the order and the package. Contacted the company when USPS sent it back for and invalid address. They then told me they’d ship it to me and since then it’s been radio silence. Can’t get a hold of them and They wont resend it or refund me. I’d pay for the shipping again. Even with the proof plus a picture they sent me of proof the received the package… nothing. If you buy anything from them get buyers protection through PayPal or EBAY because that’s the only way I’m getting my money back...... (In response to Warmcarnow) This is what im talking about, If you had a clue you'd realize I didnt order my part on EBAY. Also why should I have to wait days on end to hear back from you about this issue. 1. I my address is automatically in paypal and my purchases have always gone to the right place. I only escalated it to a claim after you accused me of trying to get free stuff from you and after I sent you all the tracking info. Lastly the only way the item wold have shipped again is if you would have shipped it because i recieved the email saying you recieved it. Clearly I should have checked before doing business with you. I've already purchased and recieved a new on in the amount of time it took you to respond....

Called the phone number on website to verify correct remote start I would need . I told him the make and model of my vehicle and was told which unit to order. The man on the phone said it would be loaded with the correct software for my vehicle.

Upon receiving the unit I installed according to his directions and had issues from the start, I text for support and initially was helpful , the unit still experienced problems and another text and email were completely ignored, I discovered upon calling Fortin customer care that the completely wrong software was loaded on the unit and that's why it was having difficulties on my car.. another text was ignored... he specifically told me that other sellers "didn't know what they were doing" seems to me he might not know what he's doing and can't answer a email or text and take responsibility for his mixup.

I had to pay for another place to correctly load the software for my vehicle .. I would not recommend this business and wish I looked at the reviews before purchasing .

I gave three chances for them to reply to a email Or text to sort out the issue and was ignored all 3 times... they'll take your $$ but when it comes to fixing their mistake they're...

Let me start by saying the service and priority for customer satisfaction from this vender is over-the-top outstanding!!!

I purchased from a remote starter online and had it shipped to me. When I went to install it I realized the connectors did not match up. As it turned out I ordered the wrong part number the fault was all mine. I contacted Mobile Accessories and right away was told there would be no problem with an exchange. They were located just over two hours away from me but to save time on shipping I made the drive. We set up a time for the following day and had the unit installed for me. So now the day after I had the wrong part (again my fault) I have the system fully functional !!! Wheel there there were two other customers that needed help with issues and they went away with there problems solved and happy. The whole time I was treated better than a customer, I was treated like a friend! It is not often that you experience professional service that goes over and above and in this case it just seemed that it was his natural way of doing business. I honestly don't know how others have given poor reviews if there was a higher rating I would gladly give it. ...