Mohawk Honda — Local services in Town of Glenville

Highly Recommend Mohawk Honda — Especially MJ, Chase, and Tony!

We recently traveled 1.5 hours to Mohawk Honda to purchase a car I’d been eyeing for some time, and I can’t say enough great things about our experience, especially thanks to our phenomenal salesperson, MJ. He is truly a Platinum Master Sales Consultant in every sense of the title. MJ went above and beyond, communicating with us for several days prior to our visit to make sure we were fully comfortable and informed. He listened to our scheduling needs, made everything seamless, and was patient, knowledgeable, and incredibly supportive through the entire process.

Upon arrival, we were warmly greeted by Kiley at the front, who was bubbly and helpful, and quickly connected us with MJ. He introduced us to Chase, a delivery specialist who took the time to show us the ins and outs of the car. Chase was polite, professional, and extremely knowledgeable; he made sure we were 100% comfortable with every feature before our test drive. We had questions, did a walk-around inspection, and never once felt rushed or dismissed.

After deciding to go forward with the purchase, we met with Deanna in finance. This was the one part of the experience that felt off. We hadn’t expected a hard upsell on the extended warranty and felt a lot of pressure to make a decision quickly, even as the day was getting later. Unfortunately, her tone became noticeably curt once we initially declined the coverage. At one point, I even mentioned I wanted to do a quick check using ChatGPT, and she responded sarcastically with, “Is ChatGPT going to pay to fix your car when it breaks?” While we understood she may have been tired or ready to close for the day, her demeanor made us feel like we were a burden.

That said, MJ and Tony Riano (floor manager) stepped in with incredible professionalism and compassion. When we explained our hesitations about the coverage, they patiently worked with us to find a better financial solution, without making us feel pressured or unwelcome. This led to re-signing papers and calling Deanna back, which we felt bad about. Despite our apologies, she barely acknowledged us and seemed visibly frustrated. While I understand it was later in the day, we had booked this appointment in advance, after being told that our arrival time would be fine (3:15pm) and we were always polite and appreciative of the team’s time. It was disheartening to feel like an inconvenience during such a big purchase.

In fairness, Deanna was helpful over the phone before our visit, but in person, her energy didn’t match the warmth and customer-first mindset we saw in the rest of the team. Even my 9-year-old, who had been playing on a tablet, commented on how “that lady didn’t seem to like us much;” certainly not the cushy, supportive feeling you hope for when you’re anxious about such a big purchase…

The story ends on a high note: our car was delivered to us in Massachusetts by Tom, who was punctual, friendly, and professional, just like the rest of the team (aside from our experience in finance). Our local RMV was backed up, which pushed us back a day, and Tom felt bad so he offered to deliver the car to our home. It made things SO convenient.

I decided to rate Mohawk Honda a 4/5, because of our experience with Deanna, which felt subpar, at best. Overall though, Mohawk Honda deserves major praise. MJ is an absolute star and made this such a positive experience; we’d work with him again in a heartbeat. Chase is excellent if you want to feel confident in your new car. Tony clearly leads with customer care in mind and was a calming presence during our decision-making. I just wish our interaction with Deanna had matched the kindness and patience we experienced elsewhere.

Still, we love our car and appreciate the hard work of everyone who helped us get there. We would absolutely recommend Mohawk Honda; just be mindful of who you work with in finance, especially if you're coming in...

Last October my partner purchased 4 new tires from Mohawk. This was due to potential equipment warranty issues which turned out not to be applicable. The purchase included a 24 month road hazard warranty.

He was experiencing a slow leak from one tire, so yesterday I called to schedule an appointment. I was told to "just bring it in". I asked about the hours and said I couldn't make it yesterday, but could come in today. Again I was told "just bring it in".

Today I arrived and was immediately asked if I had an appointment. I said no and explained what I'd been told. I was then told it would be at least 2 hours, probably more "because it's today not yesterday". I explained that I would have scheduled an appointment at a mutually convenient time if I'd known. I was then told there were no appointments today anyway and they'd be "squeezing me in".

I expressed my frustration but went ahead with the process. I specifically gave my phone number to call rather than my partner's, whom I'd left to work at home and not have to deal with this task.

I then went to wait. The waiting area is very pleasant, with free coffee, water, and some snacks, with additional seating outside. The inside seating was crowded so I went outside. Restrooms are great but limited.

I exchanged some texts with my partner about the situation. He told me he'd been deluged with sales texts from the time of my arrival.

I went to the sales desk and asked to speak to a manager, because the issue was with the process, not a sales team member. The sales person said "I'm a manager, we're all managers". I said no, I wanted to speak to a manager, and he refused. Then I raised my voice, very loud. And I got someone else, but I don't know if it was a manager or just the person designated to deal with Karens. I complained that that kind of high pressure sales is not something he or I appreciate. She promised to put my partner's number on the sales Do Not Contact list.

About 2 1/2 hours after dropoff my service writer found me and described the road damage and that the tire could be repaired. He didn't explicitly clarify that it was covered under the road hazard warranty but I assumed it was from the description. He said the car would be brought out shortly to where I was sitting.

About 40 minutes later a technician came out and asked I was Marie and that the car was ready. I asked if he was bringing the car to that area, but he said I needed to follow him to the area where I'd originally dropped it, which was nearby.

I found out when I got home that despite my instructions they'd called my partner rather than me when the car was ready for pickup.

Not my worst car repair experience but certainly far from excellent. Annoying repetitive texts from sales people are sadly pervasive and not limited to car dealerships, unfortunately. It doesn't make me want to come back unless it's work that can only be done by the dealer.

It's impossible to verify the quality of the service work done, so the overall rating...

Hi there,

I wanted to share my recent experience with Mohawk Honda, which was a mix of positive interactions and some disappointing surprises.

On the positive side, both Jennifer, my sales agent, and Nivek, the service agent, were fantastic. Jennifer was down-to-earth and helpful, while Nivek was gracious in his approach. Their professionalism made the process smoother and more enjoyable.

However, my experience with the used car manager responsible for trade-in appraisals was less satisfactory. Having purchased my 2016 Honda brand new from this same dealership and having maintained it in excellent condition up until a failed transmission, I was taken aback when the used car manager offered me “$500!” for the appraisal/trade-in-value by text. This was despite the car having a leather interior, a sunroof, and having never been smoked in, a great exterior, and no electronic issues. Although the vehicle had a transmission failure at close to 95K miles, I expected a more reasonable evaluation.

This low offer of $500 with an exclamation point pushed me to seek appraisals from other dealerships. To my surprise, even with the transmission issue, my local Honda dealership and others valued the car significantly higher than "$500!" This experience left me disgusted with Mohawk Honda, especially since I had originally bought the car there and had hoped to continue my business with them. I ended up having my car towed so that I could benefit from the actual value of the vehicle, and the towing cost was only a tiny fraction of the value – so “disappointment” does not begin to explain my state of mind. While grateful for the help of other dealerships and reputable businesses, the whole situation felt at odds with the strong reputation of Mohawk Honda. I still don’t understand why they treated me this way. Perhaps it was my admitted ignorance with vehicle knowledge, and they felt they could “pull a fast one” on me? I can’t come back, or guide anyone else to come back.

Ultimately, I ended up purchasing a new vehicle elsewhere. I find it disheartening and disgusting that a dealership with such a strong reputation would undervalue a loyal customer's vehicle. It serves as a reminder to potential buyers to stay informed and...