Gear For Adventure — Local services in Town of Hamburg

Hi All. I have been perplexed for a few days to write this review because growing up, my parents had their own business, so I know the trials and tribulations of owning your own business. Although, I feel the Owners need to hear this. Last Friday (19 March), I purchased a Yeti mug from Gear for Adventure. I know I could have bought it online for a few dollars cheaper, but I always want to give business to the local business owners. I have been going to Adventure for years (even when it was located more in the village where the Logical Store is at now). Over the years I bought a Go Pro, Colombia Wet Shoes, Knives, many Yeti tumblers and thermos, jacket for my mom, helmet liners, reflective bike vests, etc. As you can see, I'm a pretty loyal customer. Now, continuing back to my story. Last Friday, I bought my dad a Yeti Mug (total price with tax around 29.00). The base of the mug was too big for his truck's cup holder, so he gave it back to me. On Wed 24 March around 5pm, I returned it with the receipt, and this women (don't know her name), first of all, looked at me and the mug, paused, and didn't say anything. I spoke up again, stating I need to return this for the reason I just stated. Her response (which wasn't even in a nice tone), was it will cost you a 15% restocking fee. I asked, "Why"? She said it was used. I stated, no my dad never used it. She said, there was a Yeti sticker on there. I guess when I bought the Yeti mug, they put in a sticker in the bag (I don't ever use stickers so I forgot they do that). I said, well I can take the sticker off. She stated, sorry, it's used and I can't sell it new so the best I can do is only give you back 85% of what you paid for it.

I honestly couldn't believe what I was hearing. I said, "Really, you won't refund my entire $28.00 because of a sticker?" She said, yep! I put the mug back in the bag and stated, this is poor customer service, and I spend a lot of my in the store and reassured her I won't be buying anything from this store again.

In my years of business with my parents, we were always told "Customer is always right." Yet, I understand there are those customers who try to get over on a company. I wasn't trying to screw anyone out of money and I almost kept the Yeti mug because I love Yetis, but this one with the Handle on it and wide base, I know I would never use, so I just said I'll take it back. I really couldn't believe she was willing to squabble over about $4.00 and now lose me as a customer let alone word of mouth to my family and friends. It is unfortunate that future sales lost to Gear for Adventure because a women who wouldn't refund my money. I hope the owners read this and change their philosophy for returns. I really did enjoy going there but the principle of it is if I lose 15% on returns, I won't be doing...

As an avid outdoorsman who enjoys fly fishing and spending time in the backcountry, I've always been on the lookout for a go-to store for all my outdoor gear needs. That's where Gear For Adventure comes in. Every time I step into this store, it's impossible not to be impressed by the extensive range of high-quality gear they offer. From the latest in technical clothing to the most reliable camping equipment, they've got it all.

What truly sets Gear For Adventure apart for me is the knowledgeable and passionate staff. They are not just salespeople; they are fellow outdoor enthusiasts who understand the importance of reliable gear in the wilderness. Their expertise and advice have been invaluable in helping me select the right equipment for my adventures, ensuring I'm always well-prepared for whatever the backcountry throws my way.

The store's layout and presentation of products make it easy and enjoyable to shop. Whether I'm looking for something specific or just browsing, I always find something that catches my eye. The quality of their products is top-notch, which is crucial when you're miles away from civilization and need gear you can depend on.

However, the downside, if you can call it that, is that I rarely leave Gear For Adventure without making a purchase. The combination of their high-quality gear, expert advice, and the ever-present temptation of the latest outdoor gadgets and gizmos means I usually end up buying something to enhance my outdoor experiences.

In summary, Gear For Adventure is more than just a store for me. It's a gateway to better-prepared and more enjoyable adventures in the backcountry. Their exceptional range of products and expert advice have made them an indispensable part of my...

Gear for Adventure: Your One-Stop Shop for Outdoor Exploration in Hamburg

Nestled in the heart of Hamburg, New York, Gear for Adventure is a haven for outdoor enthusiasts of all experience levels. Whether you're a seasoned backpacker or just starting to explore the wonders of nature, this store has everything you need to make your next adventure unforgettable.

As soon as you step through the door, you're greeted by a friendly and knowledgeable staff who are passionate about the outdoors. They take the time to understand your needs and recommend the perfect gear, whether it's a tent for a weekend camping trip or a top-of-the-line kayak for conquering local lakes and rivers.

Gear for Adventure boasts a truly impressive selection of camping equipment. From high-quality tents and sleeping bags to durable backpacks and mess kits, they have everything you need to create a comfortable and convenient home away from home in the wilderness.

But their expertise extends far beyond the campsite. They offer a fantastic range of kayaking equipment, including kayaks themselves, paddles, life jackets, and all the necessary safety gear. Their staff's knowledge of local waterways ensures you get the perfect kayak for your paddling style and intended use.

Gear for Adventure isn't just a store; it's a launching pad for your next outdoor adventure. With their extensive selection, helpful staff, and genuine passion for exploration, they'll equip you with the confidence and gear you need to make the most of your time in the great outdoors. So, ditch the four walls and head to Gear for Adventure – your gateway to unforgettable...