Tim Hortons — Restaurant in Town of Hamburg

I ordered on doordash, one large hazelnut iced coffee and one large caramel iced latte. I got the drinks and they were absolutely disgusting and in the latte there were dark brown pieces that didn’t look like coffee grounds. They also didn’t mix up our coffees at all and they tasted horrible. The most disgusting coffees I’ve ever gotten at a Tim Hortons. I went to this location to ask to exchange them or have them fix them and it seemed like a big issue to the one middle-age lady that was working there. She accused me of not ordering a latte because the cup that it came in was the size of a large iced coffee. I explained to her that that’s what I ordered and that’s what I received . She subtly accused me of lying about it and said we will give it to you this time but next time no. She also said the only thing that was wrong with my hazelnut iced coffee was that it wasn’t mixed up. That wasn’t the only problem, I don’t know how to explain it other than it tasted not even like coffee and disgusting. This wasn’t the location that I ordered the coffees from so I had no problem with them but after that I will not be going back there during the evening shift. The overnight girl that works there is my favorite and she makes my coffees amazing. The lady I had a problem with was also rude to the other staff working there and when I was pulling out she had her hand down the back of her pants. If you can’t resolve a customers problem without attitude or be nice to people maybe this type of job is not suitable for you. You can find a different job if this is how you...

I am extremely dissapointed after calling about missing hashbrowns. Make sure you check your bag BEFORE you leave. I specifically asked for 2 meals, an extra sandwich, Tim bits and an ice coffee. I said number 1s, he asked "what to drink", I said coffee, he asked which size coffee, I said what size do the meals come with? I get all the way home and start handing out food when I realize I have an extra sandwich but no hash browns. I just call the store and he goes and "checks" to see what I ordered. Comes back and says he didnt ring it up that way. If you want you can come back with your receipt and your food and ill remake everything but you have to bring all the food back! Are you kidding? I have 3 men who have already started eating their sandwiches and of course I didn't get a receipt or I would have noticed he rung it up wrong while I waited 10 minutes to get my food. Why would you want to remake my food when everything was correct except I dont have hash browns and I have an extra sandwich. Would you give the sandwich to someone else? And if you really were able to "check" on my order why would you need my receipt? If he rang it up wrong that would mean I was overcharged as well considering how much I paid. Wouldn't the best and easiest solution be "Im sorry ma'am, I woukd be happy to make this right, just come back and I'll give you 2...

Yesterday Tim Hortons hit a new low for me. I went through the drive thru with my kids and I got their drinks, their Tim Bits and my daughters doughnut, they gave me my card and said I was all set. I drove off and shortly realized they did not give me my latte(which was my fault too). I drove back, and walked in to get my latte. When I walked in the lady working the register was clearly not happy. I waited for her to be done with the customer in front of me. After, I explained that I just went through the drive tru and did not get my latte. The woman by the drive thru window chimed in with major attitude replying that I did get my latte. I explained to her that I did get my kids strawberry lemonades, their food, but not my latte. She again yelled over to me that she did in fact give it to me and that it had a dome lid. I couldn't believe that this woman was arguing with me in front of customers and workers. I replied again to her(with way more respect than she giving me), I did not get my latte, if I did get it, why would I be here with my kids to get it? Finally, another worker responded by saying the car behind me probably got it. This nice worker then asked me what I ordered and...