CVS — Local services in Town of Hempstead

This review is due in part by the pharmacy. I am writing this review to express my frustration with the CVS Pharmacy on Dutch Broadway. I have been a customer of this pharmacy for many years, but I have recently had several negative experiences.

The most frustrating issue is that the pharmacy never seems to have my prescriptions in stock. I have called ahead to make sure that my prescriptions are ready, only to arrive at the pharmacy and be told that I have to wait for them to be filled. This has happened on multiple occasions, and it is very inconvenient.

On my most recent visit, I had to wait over 15 minutes on the line to speak to the pharmacist. Once I finally got to speak with someone, the pharmacist, Melissa, seemed to have an attitude. She was rude and dismissive when I asked her about my prescription.

I am very disappointed with the service I have received at this CVS Pharmacy. I do not recommend this location to anyone.

Here are some specific suggestions for improvement:

Keep prescriptions in stock. This is the most important thing that the pharmacy can do to improve its service. Customers should not have to wait for their prescriptions to be filled, especially if they have called ahead to make sure that they are ready.

Reduce wait times. The pharmacy should take steps to reduce wait times, such as hiring more staff or implementing a more efficient system for filling prescriptions.

Improve customer service. Pharmacists and other pharmacy staff should be courteous and professional to customers. They should also be willing to answer questions and provide assistance.

Reduce side conversations. Pharmacists and other pharmacy staff should avoid having side conversations with each other while customers are waiting to be served.

I hope that CVS Pharmacy will take these suggestions into consideration and make improvements to the Dutch...

I am writing to express my extreme dissatisfaction with the service I received at your CVS store located at 1797 Dutch Broadway on October 2nd, 2023.

I arrived at the store at approximately 6 pm, utilizing the drive-thru to pick up my prescriptions. Unfortunately, I was left waiting in the drive-thru line for 15 minutes without any communication regarding the issue. It was only when I reached the window that I noticed a sign indicating that the drive-thru was not operational and customers should enter the store. At this point, I approached an associate named Mahti, who was closing the gate to the window from the inside. I inquired why no one had informed those waiting in line about the situation, especially considering there were at least three cars behind me.

Mahti directed me to speak with a manager, and Jade came over. As I was explaining my concerns, Jade abruptly walked away and had Mahti close the gate on me. This left me with no option but to enter the store to seek assistance. Inside, I encountered a lengthy queue of 12 people ahead of me at the pharmacy counter. This experience was not only frustrating but also raised questions about the customer service standards at your store.

I believe that customer service should prioritize clear communication and empathy. It was disheartening to see that no one from your team had taken the initiative to inform customers waiting in the drive-thru about the situation. The associates should consider how they would like to be treated in such circumstances.

I am hopeful that you will take this complaint seriously and address the issues I have raised. I understand that situations may arise, but better communication and a more considerate approach from your staff could have significantly improved this experience. I trust that you will take steps to prevent such incidents from occurring...

I have been a customer for the pharmacy at this location for a number of years. The workers are disrespectful, unprofessional and obnoxious. They repeatedly violate my HIPPA rights. I’ve asked that my personal information not be discussed loudly for all to hear. However it is a continual violation. At one point I had my physician send my prescription to a Walgreens however the next month when I tried to get my refill at the Walgreens they told me the CVS Somehow interceded and had my prescriptions transferred back to them. For a short while they improved but as of lately there is more of the nasty, disrespectful behavior. They want your business but lack customer service. I have a heart condition and should not have to be stressed out each time I go to fill my medication. The supervisor whom I was told is named Darsh is a disgusting obnoxious banshee of a person that curses while she insults and jeers customers from behind the counter. Their incompetence consistently delays me from getting my medication which can cause me to end up in the hospital or can be life threatening. I’ve had more negative experiences with this particular establishment than I have ever had in my entire life anywhere . This should never be. A trip to the pharmacy shouldn’t be this stressful. This CVS can actually cause me a heart attack or stroke by delaying my medication as well as dealing with the stress and incompetence. I am definitely taking my business elsewhere. I must say that if I am lucky to run into them Mellisa and Anthony are kind, helpful and polite. After reading the other comments I believe this is more then a forum for venting it is a cry that their actions are affecting our health in an...