Pop Beauty Supply — Local services in Town of Hempstead

If I could give a negative star I would.

I want to express my extreme dissatisfaction with the service I recently received at your Elmont, New York location. I believe it is crucial for you to be aware of the incident that transpired during my visit to your store on Saturday.

Approximately three months ago, I purchased hair extensions from your store, specifically the Janet Collection in color number four. Pleased with my initial purchase, I returned Friday that just passes to buy the same product. However, upon reaching my beautician and opening the package, it became apparent that the color was different from what I had previously purchased.

Understanding that mistakes can occur, I promptly returned to your store to rectify the situation. I approached your staff and explained the discrepancy, expressing my desire to exchange the darker color for the correct one, as initially intended. To my surprise and disappointment, the manager adamantly refused to exchange or refund the product.

The situation escalated when the manager accused me of attempting to steal the product and went so far as to lock me inside the store. This unwarranted action led to the unnecessary involvement of law enforcement, with both parties providing their accounts to the police. This entire incident could have been easily resolved with a simple exchange, sparing both parties unnecessary trouble.

I am disheartened by the lack of customer service and the overall mishandling of this situation. As a result, I now harbor a negative perception of your store. I am compelled to share my experience with friends and discourage them from patronizing any Pops Beauty Supply Store.

I urge you to investigate this matter promptly and take appropriate action to ensure that such incidents do not occur the reputation of your.

Customers should feel valued and respected, and not treated how I was. Although I will always need hair products, I will definitely avoid patronizing this company.

Others you need to be aware of who you will be spending your hard...

DISGUSTING and DISCRIMINATORY customer service today against my wheelchair bound mother. Arrived to the establishment at 7:50 pm along with the woman seen in the photo with her brown shopping bag. They let her in, as we go to enter behind her they closed the door on us stating no more customers because we’re about to close, and closed the door and locked it in my mother’s face. Watched my mother knock on the door while the woman shopped for seven minutes. Then taunted her through the door after turning the lights off. We spend 100-200 dollars every time we come here, frequently. To be treated with such disrespect is appalling. The manager who is usually there is extremely helpful and kind. I’m shocked to see this behavior from...

if I could give 0 stars I would. I used to shop here all the time for beauty essentials. today I went to look for boho hair and didn’t find anything in my price range. the guy proceeds to follow me when I went to another beauty supply and tries to pat me down. he then snatched my phone. then he tried to give me my phone back once he realized I didn’t steal anything. Lucky’s beauty supply has better pricing and was very helpful in handling the situation...