Sobol Franklin Square — Local services in Town of Hempstead

I had a terrible experience at this SoBol location. I ordered an spirulina bowl and specifically asked for it to be made a certain way. However, the server made a mistake with my order and then told me that correcting it would result in an upcharge—even though it was his error. When I questioned this, he seemed unsure of how to handle the situation and had to call his manager.

The manager, Josette (or whatever her name was), got on the phone and was dismissive and rude. She clearly didn’t understand the situation and said it “wasn’t a big deal.” When I asked for a refund, she rudely stated that it would be “handed to me” instead of just resolving the issue professionally. At the end of the day, they’re the ones who lost money because of their poor customer service.

I highly do not recommend this place. The staff is unprofessional, rude, and downright nasty. Honestly, the way they treated me and the overall vibe of the place made me feel uncomfortable—I wouldn’t be surprised if there were some discriminatory attitudes involved. Save yourself the trouble and find a spot where the staff is respectful and knows how to treat...

Dear SoBol, can you please explain why the public is being fooled to believe that the açaí is the actual berry being blended into the açaí bowl? It is not the berry but açaí puree. Now, if it was just the pure açaí puree then I would not be extremely upset with what I have been putting in my body for so long. You are fully aware that the açaí puree contains guarana, evaporated cane juice and citric acid in it. I have been feeding this caffeine loaded açaí to my baby niece also and therefore, I hope you invoke your heart in the answer you provide.

Please explain how you are going to remedy this situation immediately. I do not want my local Solbol to close down, I just want Solbol to truly use what is being advertised so that people in my neighborhood would at least have somewhere to go for real food. But if this is not taken care of immediately, I will not...

I had the most unpleasant experience with employees, Nicole and Jason. They were rude, nasty, and just very unprofessional. I had a problem with my açaí and instead of understanding the situation, she was giving me so much attitude that I couldn’t even fully get to my problem. I am a very understanding person, but I just couldn’t understand how a person could be so nasty. She really needs to learn some manners and give some respect to customers. I am a regular customer and always have ordered from here, but because of this experience, I will never order from here again. So if anyone has a problem with their order, you might as well deal with it yourself instead of calling this location because I guarantee you that it won't make any difference, and it’s like talking to a person with zero knowledge about how to speak...