Crave Shack — Restaurant in Town of Hempstead

I recently visited this halal place, Crave Shack for the first time, and overall, it was a pretty good experience. The inside of the restaurant is very nice, with a welcoming and comfortable atmosphere. The service was a bit mixrd. The guy at the front was incredibly helpful and made our visit enjoyable—shoutout to him for his excellent customer service! However, the waiting time was less than ideal. Despite being the only customer, I waited almost 25 minutes for my food while the staff in the back seemed more focused on their phones and chatting. This is an area that could definitely use some improvement.

Onto the food, which was the highlight of my visit.

The nashville sandwich was absolutely delicious. The chicken was incredibly fresh, juicy, and perfectly cooked. You could tell it was made with high-quality ingredients—just look at how white and tender the inside of the chicken is. It's super fresh and flavorful. The jerk chicken over rice was amazing. I’ve never tasted anything like it before—the seasoning and spices were on point, and the sauce complemented it perfectly. It’s definitely a dish worth trying if you're in the mood for something different. The salad that comes in the platter was a letdown. It was very generic, consisting of just a few lettuce leaves without much else. It felt weak and could definitely be improved.

The quality of the main dishes and the helpfulness of the front staff make Crave Shack worth a visit. With some tweaks, this place could be even better. Looking forward to seeing these improvements on...

I went there for lunch and had a very bad experience with the cashier. He was very rude. I went to order shrimp and chicken tacos and other items. The first thing I asked for was chicken tacos. Then I asked for shrimp tacos. He said he doesn’t have shrimp tacos so I switched it to something else. Got my order and took it back to work. The chicken tacos were missing. I went back to get them because I thought they might’ve forgot to put it in the bag. I went in and I told him he didn’t give me the chicken tacos. He said someone keeps calling here and he’s telling them he doesn’t have any tacos. He said “Someone keeps calling here asking stupid questions.” My coworkers were the ones calling to find out what happened to the chicken tacos and what other options they had available. If we don’t ask questions how are we suppose to know what you have and don’t have. So I ordered veggie tacos. He said they don’t have that. I ordered veggie burgers. He said they don’t have that. So I asked do you have anything with vegetables and he said no. I left. I’m never going back here because I don’t want to have to deal with him again. IF HE CAN’T SPEAK TO CUSTOMERS PROPERLY HE SHOULDN’T WORK IN...

I ordered two things. Steak over rice and a medium-well cheeseburger. The steak over rice wasn’t bad. However, after we drove 25 minutes from the restaurant to home, I opened the container and saw my burger was NOT cooked at all. Just barely seared. Raw pieces were literally falling off. Please see the pictures attached. I called the restaurant and the guy who answered the phone was completely unprofessional and said “well I’m not the one working in the kitchen” and offered either a refund or a new burger. In order to get the refund they told me I needed to go back in the store. So now I have to drive an hour in total to get a new burger or receive a $10 refund? Makes no sense. So I tried to reheat my burger, only to realize it lacked so much flavor. It was literally so bland, the pickles were the only thing giving it the flavor. They only get two stars (just for the okay-ish...