Historic Village Diner — Local services in Town of Highlands

On a house-hunting trip to Red Hook we decided to stop for an early dinner here based on the wonderful reviews. The waitress was great, the diner itself was adorable (but the women's bathroom toilet was clogged) and four of our meals were good except for my 8 year old daughter's Mac & Cheese (that the waitress told us was the last of the lot left over from lunch). It was a bowl of glutinous, smelly, bright-orange glop that tasted like bacon. I explained this very nicely to the waitress and asked for a grilled cheese instead. She smilingly brought it out in less than two minutes and apologized.

When it came time to pay the bill both the Mac & Cheese and grilled cheese were on it. The waitress said the manager wouldn't let her credit it ($9.50 a bowl!!!). Of course I very nicely asked the manager why and she proceeded to be snotty as heck, tell us we were credited for a salad bar (have NO idea what she was talking about) and that we were more than taken care of. She said she had no reason to credit us for the Mac & Cheese just because my daughter didn't like it and that it wasn't the bottom of the pan, in fact they were going to save it for tomorrow. She went on and on about how unreasonable I was being, all in a defensive and very rude tone in front of the entire diner. I have never in all my adult life been talked to as a customer like that. She made no attempt to apologize for the nasty glop, made no attempt to treat me like a customer she wished to retain, made no attempt to be polite. All I wanted was an apology for the icky food, a free replacement (the grilled cheese was only $3.50), a smile and "please come again and let us show you how we really do it" type thing. Instead I got customer service from hell.

We will never go back there. Its unfortunate because we are moving there in June and my family of six love diner food. Poor customer service strikes...

Any authority I might claim to knowledge of authenticity (of the feeling of being included in the ambience of an original (now vintage) train car, is spurious. My wish in this review, however, is to present a candid assessment of the Historic Village Diner with special reference to the 5 star rating I bestowed on the atmosphere afforded to the patrons of this eldritch eatery for it is a truism in my life that the edible fare has sat low—insofar as I comprehend the semiotics of totem poles—on the totem pole. I had a very special time here, once, with a very special person. As complicated feedback loops began to communicate an acute sense of our bodies literally dissolving, we confronted the possibility that we would need to read the menu and delegate the preparation of particular items therein described. The food arrived, was dispatched, and somewhere in there the check flutttttterrrrredddd down like the maiden leaf of autumn. Of all the objects and information on display throughout the diner, the bill was the least afflicted with nostalgia for it was determinedly unruly in its evident access to inflation. I won’t label it ‘high’ but merely, say, an impressive and inarguable rebuttal to one’s internalized assumptions as to the value of those victuals. It was the one seeming anachronism in this place otherwise so encysted and preserved from another era. The food was pure diner, recipes as old as the short order method itself and though I might never again return here, I would ask of the reader that they ask themselves if they would risk feeling the sensations that I and my special companion experienced in the presence of an...

So my husband and I stopped at the Historic Village diner for breakfast on 9/10/2022. Upon entry into the diner we were great immediately be a young lady name Piper she was the host she let me know that she just needed to wipe down a table. I could see it was a very busy morning. I took our waitress a bit to come over. When our waitress came over it was very rushed. I order two eggs with corned beef hash and eggs and homefries the homefries have onions have onions. When I asked if I could have the homefries without onions the waitress basically said it would be to much trouble to do it without homefries. I found my waitress Barbara to be a little bit snooty. While sitting in the diner I found it to very clean and charming with a lot of history. When our food came Barbara placed our food on the table and ran. Not one time did our waitress come back to check on us and see how everything was. The food was amazing. While I was waiting for out food I noticed how hard the other memembers of the wait staff were working. Piper and Blythe are super stars they were on point. Blythe came by to see if we needed coffee. Not only did Blythe handle her own tables. But she also was running food out to Barbara tables as well. I am not sure if Barbara can handle being a waitress. Blythe and Piper and the rest of the staff are a 5 star. Barbara is the reason for a 4 star. Would I go back absolutely. The food was awesome.

I want to thank Blythe for bring me and my husband more coffee.

Remember have fun with what your doing and keep it real , because you know I do

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