The Home Depot — Local services in Town of Islip

Complaint About Incident on May 17, 2025 Dear Home Depot Customer Service,

I am writing to formally complain about an incident that occurred on May 17, 2025, at the Home Depot store in Bayshore, NY.

On the mentioned date, my daughter and I visited the store to purchase dirt and a few hosta plants. Due to the brief nature of our visit, I parked temporarily on the side of the garden section. As we were exiting the store and walking towards our car, we were confronted by a delivery driver who was unloading flowers from a large truck.

Initially, we assumed the driver was upset about our parking position, and we attempted to quickly load our purchases into the car. However, the driver began yelling at us from a distance. I responded to his sarcastic "thank you" with "you’re welcome," thinking it might diffuse the situation.

The confrontation escalated when the driver accused me of throwing something at his truck, which was a misunderstanding. I had merely discarded my chewing gum on the ground. Despite my attempts to clarify, the driver continued to hurl profanities at me, calling me offensive names. He even walked towards me aggressively, creating a very intimidating atmosphere.

The situation seemed out of control. My daughter and I were both distressed, and I felt threatened by his aggressive demeanor. I called my husband, who arrived to support us. Only then did the delivery driver reduce his aggression, though he continued to be disrespectful and argumentative.

It took approximately 30 minutes for the situation to begin de-escalating, largely due to the intervention of Mohammad, the store manager. However, the driver never apologized for his inappropriate behavior and unfounded accusations.

I believe it is essential to address this matter promptly to ensure the safety and comfort of your customers. Such aggressive and unprofessional behavior from a delivery person is unacceptable, and I trust that Home Depot will take the necessary measures to prevent any future occurrences of this nature. I look forward to your prompt response...

This Home Depot has great customer service! Last night we had a storm on Long Island. I was parked by garden. It started to rain and the wind picked up. Carts came rolling at to me 60-65 MPH zone hit the side of my back panel on the drivers side bad!! Huge dent, second one knocked off my Side view mirror. Earlier today noticed that a cart hit my bumper too the marking of the cart is on it!! So I go today to report it so Home Depot can take care if the damages. The manager Susie comes out and tells me they don’t cover that because it was a god nature’s storm and Home Depot won’t fix my car! I told her someone who works for a home sept told me they do! She said they will not fix my car! I said then what am I suppose to do? I have full coverage but my ded. Is $500 she said take this piece of paper put your name on it and number and what happened she would file it but they can’t do anything for the damages. I called Home Depot headquarters customer care! She told me they do!! She asked the name of the manager I gave it to her, she told me she did not tell me the truth and didn’t do her job! She was to give me the paper work to file the claim and I was to fill it out and she was to submit it! My daughter and I couldn’t believe she was saying they don’t cover what happened! She let saying it’s God Natural storm and they wouldn’t cover the damage! That’s why I came home and called head quarters because I was furious that they weren’t going to cover the damages!! I’m going to see the store manager Edwin RIVERA tomorrow so he can give me the paper work and submit it and HOME DEPOT will be fixing those damages! She didn’t do her job. Had I not thought to call their head quarters I would have had to claim it through my insurance $500 deductible! She should not be representing Home Depot! Update they gave me a check for $2400 I had my...

I went to buy it today around 7:30pm and I was in garden area looking for mulch and it was a guy He kindly approached me to ask me what I needed and I told him I needed 15 bags of mulch and 10 of garden soil, to which he told me that it was enough and that I better move my car to the area outside where the product was and I would load it once but first tell the cashier what I needed, to which I paid attention I went to the cashier and then moved my car, in which I was loading the product so they could tell it later and I could pay the cashier came and grabbed the keys and closed the door and said that apartment was already closed and another person asked what time they closed and she said that at 8pm and it was just 7:43 pm. because she does not care and closed and I left with the product loaded in my pick up in the parking area and unable to pay what I had charged, after waiting 15 minutes and no one came to charge me, I am directed to Customer service department and I told her what was happening and she told me that she could not help me that I had to download all the product again and take it inside to be able to pay. then I went to the checkout area and a Dominican lady kindly answered me and apologized and told me that I was very honest because I was worried about paying for the product I had already loaded on my pick up truck, then I moved my car and she made the purchase effective. If I had been a bad person I would have gone to my house without paying. But my parents taught me...