Naab & Mohring Inc — Local services in Town of Lancaster

Went through Orville’s to have our Bosch dishwasher repaired on June 17th , made an appointment two weeks out . Repairman shows up days it’s the pump and they will order it and call back. A month later I called to see what was going on , parts in service scheduled. Day of service I get a call the tech is sick , we reschedule. Second time out tech says he needs access to the water/ drain underneath this is understandable, a 30lb boxed Christmas tree stands in the techs way and he refuses to move it. He tells my wife it needs to be completely cleaned out and he leaves . I clean it out in preparation for the 4th appointment date , they cancel on a Friday due to an emergency. 5th time a new tech comes (Randy) and he’s awesome knowledgeable and does the repair. After he leaves we try to run the dishwasher and it will not latch completely shut. I call and tell them what’s going on and the woman on the phone said too bad next app is next week. I said it at least worked before and we can’t wait a week to have a usable dishwasher. She says sorry next week is the earliest. I told her it’s been almost two months since they were contracted and this is unacceptable to be waiting for another week. When I told her I would call Orville’s she copped an even bigger attitude. Tells me well maybe if you cleaned out the area as asked it be fixed. . I responded with and what about the two times you canceled on us the day of appointment?That was unacceptable , she then told me fine you call Orville’s and hung up on me. Completely unprofessional on the phone and the first repair man was lazy and rude. He said he needed to find the water shut off but couldn’t find the main ? Seriously ? .... Randy the tech was the only redeeming thing this company has going for it ... he gives the company two stars, the rest would get a zero. Next week Orville’s will come out as this company is awful. Steer clear and save yourself the headaches.

Update 9/7 . So Orville’s just sent out their tech , after the pump was replaced by Naab and moohring the washer was not put back together properly so it would not shut and latch which caused the dishwasher to not start , or have water leak out all over our floor. This was due to a bulge in the back of the dishwasher due to not putting it together properly. Also to address the “owner” The part was not in the date you claimed on your rebuttal. You had not even come out to my house yet (first time) on the date you claim the part came in. How did you order and have the part in the 19th when you didn’t come to our house until the 24th? My initial call was the 17th and it was for the 24th....The fact you blatantly lie , cover up and discredit honest reviews just goes to further show what a lousy business you run. The fact that there are 20 reviews that state how rude your receptionists are by name and nothing is done is laughable. Reviews of rudeness going back over a year ?!? And they are still employed and still being rude and getting complaints just goes to show you this companies responses are not sincere. This all plus the fact that your tech came out left my washer in a worse condition then was told I had to make another new claim through Orville’s for the new issue so you could charge them for another visit is downright dishonest. BBB will...

Disgraceful. Receptionist is miserable and from what I’ve seen of the service, the technicians are incompetent. I have a Samsung gas range bought from Lowe’s less than a year ago. Bought a 5 year service warranty as well. The convection fan started making noise and died a loud death. Called Lowe’s warranty and they sent a message to Naab & Mohring to contact me. N&M were given serial and model number and were told that convection motor & fan blades needed service. The soonest available appointment for initial assessment was 2 week out (not even exaggerating). Tech came out around 9:30am, saw the issue and said they would order the parts and come back. I called the office and asked when they’d be back to repair. I leave my house daily at 8am and return around 4:45pm and cannot come earlier. I explained as such to receptionist and offered to leave my back door unlocked so the tech could come and repair at his convenience while I was at work as I couldn’t call off work yet again for an oven (I save my emergency days for when my children are ill). She said ‘absolutely not’ to letting the tech in so I finally asked if they can do Saturdays. She claimed that Saturday’s are ‘really busy’ (probably because majority of your clients actually have jobs, don’t get home before 5pm and you don’t offer appointments after 4:30pm so you’re slammed on Saturdays servicing the working class....but that’s just my take on the situation...) and that the soonest she had was nearly 5 weeks out. So I agreed. I got a phone call from them later on that week saying that they’re required to have warranty work orders completed within 14 days. Well, it took them more than 14 for their initial visit...so how is that my problem? I was told by receptionist that owner himself would call me. He never did.

This weekend the tech arrived. Without the parts. He replaced a thermostat. Why? I couldn’t tell ya... He removed my convection fan and blower (it’s sitting on my counter) and told me to call to make an appointment for the replacement part.

Say what??????? I waited 6 weeks and you didn’t even order the part? What’s going on? Surely you don’t think that by simply responding on Google to customers you’ve screwed rectifies their situations. This company has chronic business problems. Incompetence at its best.

And my oven still doesn’t work. STILL! It isn’t even a complete stove! You left half it’s guts hanging out on my counter - after 6 weeks!!! 👍

Reporting you to Lowe’s, BBB and will be sharing this miserable experience all over social media.

The saddest part: I don’t think there’s any other company in WNY that services Samsung.

In case I wasn’t clear: avoid this company like bubonic plague.

Update Technician by the name of Les came this past Saturday and fixed ALL the issues present on my stove. He was competent and diligent and I’m grateful to have had him service my appliance. Initial call to warranty department was 1/11/2019. Repair was completed 4/20/2019. My thanks again to Les. Outstanding performance, workmanship and professionalism.

Secretaries Sara, Kim & Tabitha need either training or...

We've been at the mercy of limited options for service because we own a Frigidaire appliance -- when we call the brand for service options in the area, this is one of the two options we have for service. Our first interaction with the biz was ok, yet the person making the appointments for initial visit and return visit for parts is just unbearable, rude, and lacks customer service skills. We had to call on them again to service our fridge a second time - we were hopeful it would be a better experience - and initially it was since there was a cancellation and our appointment moved up a week to a Thursday (we originally were told we had to wait 2 weeks for a tech to come out, so it was shortened by a week - we got lucky!). We paid $125 service fee for the initial visit and i think were told the part would be a few more hundred dollars and needed to be ordered -- the tech said 5-7 business days, so when we received a call the following Tuesday we were under the assumption we would have the part installed that Thursday the same week, as discussed. The person calling from NAAB was very short and impatient, said no it would be the following week and when we asked why, she became very aggressive on the phone and said "sir, do you want the part or not" repeatedly and beign passive aggressive -- well, clearly you have us by the you know what! of course we want the part because we already paid the service fee and need our fridge fixed. She continued to be nasty on the phone with my husband which in turn created him to get more upset -- when he asked about a time, or block of time we could expect the tech, she continued to be aggressive towards him, even after he expalined that we have to work so if we could get a block of time that would help us make arrangements for someone to be home. clearly upset about the lack of customer service and just the tone of the call, my husband couldn't even remember what she said about the details of the next appointment because he was so blown away by her dismissive and rude comments and interaction. I did call this morning to confirm the date and time and the person answering the phones was actually quite pleasant so I'm assuming I got lucky with who answered. With all that is going on in the world today it wouldn't hurt for someone providing a service to be kind to their customers -- if we had more options we wouldn't be calling again. I hope you are able to address this with the person who schedules appointments -- seems to be a recurring issue after reading some of the other...