TOPS Friendly Markets — Local services in Town of Lancaster

UPDATE - It’s 2:30 and I’ve been calling since 9am & they refuse to answer. It’s Saturday so Dr offices aren’t open. What if someone has a question regarding their RX - they’re screwed!! It’s disgusting!! Luckily, my husband has his dr appt Monday so he’s having the Dr send new scripts to Walgreens. He’s on seven Rx’s so the pharmacy will be losing a lot of money, never mind losing money from foods/items he buys when he goes in to pick up his RX’s. He was a customer of that pharmacy for over 25 years, not anymore. And, his refill called in Monday morning is still not ready and it’s Saturday afternoon. Disgusting!!

As for the pharmacy at D&L plaza - I called a refill in on Monday at 9am & it still isn’t ready & Friday afternoon. This is so unacceptable & has to breaking a policy of the timeframe RX’s need to be filled by. When I called, whoever answered, of course brought up Rite Aid closing, and said they are about 600 prescriptions behind, and they are looking to hire more people but it takes time. What?!?

My husband transferred from Rite Aid to Walgreens. His dr called in refills for 3 RX at 9am today & they were ready at 1:30. They extensively altered their hours to accommodate Rite Aid customers & probably hired new people ahead of time.

Tops clearly did not make enough (if any) changes for the closing of Rite Aid. Ritclosing wasn’t something that happened on the spur of the moment, it was known for...

Our experience at Tops this evening was absolutely unacceptable. An issue arose in the checkout line with a customer who was purchasing food items/gift cards with EBT and cash. The transaction couldn’t be processed for an unknown reason and Joe the MOD was called to assist. Instead of taking charge and attempting to solve the problem he shrugged his shoulders, stood by and WATCHED as the situation divulged into an utter mess. A younger male employee shortly thereafter attempted to help remedy this issue, as the single checkout line now accumulated 6 other shoppers. He could not solve the issue at hand either and became visibly irate. He began hitting the POS system with his fist and repeatedly cursing. After what seemed like an eternity someone was finally intelligent enough to call for another cashier and open an adjacent register. There are two issues here: #1 An employee should never become violent or vulgar, no matter the circumstance. #2 Your MOD either lacks the proper skills to handle operations or they don’t care. The staff at this location needs an honest re-calibration whether it be at a district level...

This Tops is independently owned and it shows. Their customer service, deli, and checkout stink!!! My husband was at the deli yesterday and 3 workers were behind the deli counter. Only 1 person was waiting on customer and the other 2 just stood there and were talking. Since it was busy he did the rest of his shopping and returned 15 minutes later. The line was busy and those same 2 ladies were still talking (standing in the same place 15 minutes later.) They had not moved. My husband was very upset at this kind of service. When he was served, he loudly thanked the woman that was working. The 2nd woman behind the counter turned around and said “we have other work too do you know” Really terrible customer service. Also, the past 3 times we have shopped and went to a cashiers have told us they don’t have to bag our groceries. We have had it with this store!!! We normally shop at Wegman’s for our weekly food and this Tops for small items as they are close. But enough is enough, even though other Tops are out of the way, we will make that trip. You won’t see us there anymore. Too bad as it’s a...