Crystal Connection New York — Local services in Town of Mamakating

I was torn on how to rate my review so here is my explanation. I made my first trip to this place in April of 2023. It has always been on my bucket list and as a jeweler myself, I use a lot of semi-precious stones and beads. I figured I would support another small business as well as take in the beauty of the building. It used to be a church! On that day, I spent almost 2 hours going through their inventory and taking in the place inside and outside. It truly is a beautiful place. The staff was friendly and I even had a chat with the owner. I found myself filling my basket and I even bought a mystery bag. I made it a point to visit this place every time I headed upstate to visit family. Fast forward to two days ago and the atmosphere/energy was completely different. Maybe it was an off day? I barely spent 20 minutes inside. They hiked their prices tremendously and what used to be a steal, it’s now either a bundle (raising the price) or just inflated price wise. I spent close to $100 and I wondered what I bought. When I was here in April, I spent close to $200 and I had 3 times the items of what I had two days ago. Knowing what I know about crystals, where they come from, etc, it was a bit ridiculous to see this in a 6 month span. They do offer coupons, great ones but they can only be used on regular priced items. Not even bundled items could be used with the coupons, which is a bit ridiculous considering that you are still paying full price (I did the math). If you are passing through, definitely stop by and check out the place and walk the grounds. As much as I wanted to be purchasing my beads from them for my jewelry, I wouldn’t be...

If I could leave 0 stars, I would. The "manager" of the store was awfully rude to me & not wearing a mask THE WHOLE TIME. I kept my mask on and I was very excited to see the psychic faire and was immediately turned off before entering. The "manager" at the store told me that I wasn't allowed to go and see the faire without an appointment. So I tried to understand what readers were there and she pretty much just told me "I should have looked at the website" before coming in. Not even a "let me help you know what reader you'd like."

I thought it was just how the faire ran, so I went inside the store to get some crystals. And I decided to tell the owner of the store, what had happened and he told me that I was allowed to walk back there. So I went to talk back there and again, manager lady wasn't wearing a mask and either was anyone working there. Except for the owner. And then I'm walking and the lady starts yelling at us saying "you guys really didn't listen" and starts going off at us. I would hate to think that she treated me this way because of the color of my skin because I was the only POC not allowed to walk back there. Because when I did walk back there, other non-POC were there with no issue. No one yelling at them.

I told her that I had spoken to the owner who was very nice to me by the way and he'd told me I was allowed back there. She continued to yell at me and eventually I tried to leave. But not before letting the owner know how rude she was, which ended up in another bout of yelling; I can't believe I was treated so poorly. I've supported this business many times before and I feel god awful that this went...

The first time I went here, it was...just okay. I was helped mostly by a young man who was very attentive and kind. When I was ready to go, this older man was going to ring me up. He picked up one of the stones I was going to purchase and actually tossed it to the side in disgust, making an awful face, like he had just picked up something a dog left on the front lawn. He then told the young man to ring me up instead and walked straight out of the store. I was set aback by this sort of unprofessional, rude behavior. It was just appalling I went back a few other times and, thankfully, it was only the young man there -- who was very helpful, yet again (thank you!). Unfortunately, the most recent time I went, the inappropriate older man was there again, and again was behaving in a wild, bizarre manner. He was saying things loudly that were inappropriate and invalidating to myself and others, then proceeded to yell at the store's owner multiple times when I was there. I honestly don't know why an individual like this is allowed out in public!? It was such an uncomfortable, inappropriate, negative environment, I've resolved never to go back. If you want to take your chances, you'll be doing just that. If you do, just know, the prices can range from a bit above average to very steep, though the selection is very diverse and the help you'll get (at least from the young man) will be quite good and very attentive. If you see an older man there, however, doing a 180 and high-tailing it out the door would certainly be...