CVS Pharmacy — Local services in Town of Manlius

I went to this pharmacy 3 days ago to fill my routine med, Pulmicort. I was charged an 80 dollar co-pay. I asked why my co-pay had increased from 40 dollars (I've been paying this for a year) to 80 dollars and they told me to call my insurance to get a refund and they could not help me. So I paid the 80 dollars. I called my insurance company and was told to speak to CVS pharmacy and try to get a refund. So three days later, I went back to CVS and took my unopened med Pulmicort to speak to the pharmacist. I asked the pharm tech (she has purple hair) if she could find out why my co-pay was 80 dollars. The tech did not know how to help me so she took my med and spoke to Meghan. The tech came back and told me I was actually charged the incorrect amount and how I owed an additional 10 dollars to equal a 90 dollar co pay. I told the tech I shouldn't have to pay more money when I already paid 80 dollars. I was simply asking for an explanation. I didn't ask them to re-run my claim. The tech held my med and said legally I owed it. I told the lady with purple hair you can't keep my med and she said, "I can't hold it hostage but you owe us the money". So Meghan came over to explain and again told me I owed more money. At this point Meghan held my med and wouldn't give it back until I paid. At this point I am so confused...my baby is crying in the backseat and I'm crying because I'm so confused and upset. Meghan says I hate to make you pay but I have to. So because I needed my med I gave her my credit card and she credited my 80 dollars then charged me the 90 dollars. Then Meghan said, "some things are just better off left alone". My response was....how was I to know why my co pay increased and how can you legally charge me more for a med I already paid for.

This is why I rated your store a 1 star. I used to enjoy the staff and Meghan but after today I will no longer be back. My doc/nurse have never heard of such poor behavior from a pharmacy and their staff. I should have never been charged more money when I was simply wanting an explanation. I was wrong and should have never paid extra. The staff lied to me when they said I was legally responsible to pay more....

Just when you think service can't get any worse CVS is there to remind you that it can. I'm on narcotics, long-term use, valid reason and scripts, I don't run out early or cause issues. But I've been out since Nov 23 right on schedule, it's now the 29th and was supposed to get it today... Not in because of "manufacturer back order" I call bull they have a history of lack of candor. This is after I was told I'd have it a few days ago. No notification, nothing. Now, at 7pm it is my problem when they knew they were out. Didn't call me or my doctor to alert us of an issue so it's on me to know they're supplies and manufacturing processes? Please. Oh, it's not a big deal for them since it'll be me throwing up with diarrhea tomorrow. This isn't the first time they've shown their incompetence but it is the last time for me. Leaving for Kinney drugs who care and know what they're doing. CVS is awful. Just awful. My name is Scott DeMonte and I'm...

I love my CVS store in Manlius, N.Y. Often I am greeted as I walk in the door and the front register person asks if I need help finding anything. This is not only welcoming but also very helpful, especially if you are in a hurry. The members of the pharmacy team are equally pleasant and helpful. They answer questions, and willingly come out from behind the counter to help you find o.t.c. medicines, vitamine supplements , etc. Getting my flu shot there was a breeze and completely painless. The drive thru pharmacy window is expedient and a blessing on bad weather days, or any time you are in a hurry. I enjoy my trips to our CVS. Love the deals on grocery staples, as well. I can plan on buying my favorite cereal and snack mixes there, along with gift cards, health care products and toys for birthays...