Sno Top — Restaurant in Town of Manlius

Deep in the arctic, on the 2nd highest snow topped glacier resides a foul, local political beast. He "democratically" serves ice cream to the lowly masses but always witholds the second topping. One day, disgruntled with not being able to vote the beast out, a brave man asked for a second topping on his sundae in protest of the abominations office. "Never!" Exclaimed the horror as Oreo pieces from his maw peppered the air, "Not even if you pay for it! We don't do that. NOW BEGONE!". Staunch in his resolve, the man struck a granite stance and bellowed a curse that to this day still stands "I just want vanilla, peanut butter, vanilla and another layer of peanut butter." The vexation was too much for the beast to bear. He couldn't fathom a second topping on the frozen dairy and started to sweat despite the deep arctic chill. Our hero continued to chant the curse, "I just want vanilla, peanut butter, vanilla and another layer of peanut butter." With each utterance, the air felt warmer and warmer and warmer until, suddenly, the monster of political office tumbled to the ground in a stupor. All the corrupted office holder could muster was a weak willed, "we...don't...do...that...here," as the falling snow covered his disabled husk of a body. He never did serve ice cream again, however our hero's victory came at a great cost. Despite being vanquished, the partisan beast's soul lingered and attached itself to those who sought to provide the same sweet service. So, to this very day, on the top of the arctic glacier, 2nd toppings are forbade! For it takes more than one man's vote to usurp the curse. One star for...

Having grown up with Sno Top, it's a tradition I want to share with my kids as well. In the past six years since moving back to the area, and with the recent facelift, the shop continued to stay true to good portion sizes, loads of toppings, and efficiency as people clamored for the seasonal highlight. As a result, the opening season visit today was a surprise. I acknowledge it was busy, but still well-staffed, and I waited twenty-five minutes (as did everyone) to receive my two ice creams. Watching various orders, the portions were small, the toppings very minimal. My daughter's small twist with rainbow sprinkles was a baby cone with a spoonful of sprinkles, whereas in the past small cones rivaled mediums at other locales and toppings left no ice cream peeking through. My "Craving Crush" flurry can be seen attached. There were a few small bits of toffee, and coffee was supposed to be poured within. Several people were redirecting their orders, which I can easily understand as staff gets into the groove. I'm hoping this is just a blip as early season kinks get worked out, as my kids love Sno Top above all other shops, I just want to get something that is beyond what I can cobble...

As someone who has been in customer service since I was 16 and now 52, I have never experienced what happened tonight. I got to Snoptop no later than 8:51. There were approximately 15-16 people there including my Fiancé and I. I would say roughly 4 people were waited on and at 8:56 both windows slammed shut! No warning, nothing said… is this customer service??? 🤔 Even if someone had come out to the line and said “you in the poked dotted pink shirt… You are the last person”. Hand the last person a stop sign or something so anyone who walks up after knows. Don’t make people who have been waiting stand there for nothing and have the windows slammed shut. I felt even worse for the next person in line who was told nothing. Just a simultaneous two window slam. I live in the neighborhood and I will not be back. I will go to the...