Campbell Freightliner of Orange County — Local services in Town of Montgomery

Broke down with transmission clutch issue at a customers location less then a mile away from this place. Called and asked if they could come out and tow it if needed to their place and diagnose. Which they did promptly but they sent me an outrageous estimate for repairs (over $8000(not counting tow)) . I called around and found another shop that would repair for 1/2 the costs ($4000 with tow). This shop is 16 miles away. I asked for a tow and diagnose bill so I could get the other company to pick it up and they sent me a bill of $1246.90!! ($260 diagnose and $875 towing, $18.20 supplies and $93.70 tax). $875 towing less then a mile to their own shop! This was normal daytime hours, not an accident or middle of the night...nothing outrageous. I can’t get a justification for this charge! How can one com-charge me $400 to tow 16 miles and they charged $875 for less then one mile!! To top it off, the tow company is in the same building/garage as they are. This sounds way to fishy for me. I will not just...

Brought my 2019 spartain chassis rv in for a scheduled maintenance, except for engine oil, as that was done when I purchased the coach. They actually asked me what it needed, my response was your the certified dealer don t you know? They did not. I also asked if they could fix an issue with the leveling jacks. They said maybe. Fast forward when I picked up the coach they said they don t work on leveling jacks but charged me to call spartain and find that out. Then the receipt I was given only documented a chassis inspection ( not a NYS safety inspection that luckily they got right). When I question what work was done the service manager came out and said we do a frame and drive shaft lube but I did not watch the guy to see if it was done. Well that is a little more than a visual inspection that my receipt documented, at that point I gave up because there was no way I could be sure any work was done so I just chalked it up...

Brought my Freightliner Cascadia Glider kit in because of vibration in the drive line and they told me carrier on the forward rear had to be replaced . I said ok let's move forward with the repair, roughly $7000.00 for parts and labor . 5 DAYS LATER the pinion snaps in the rear and right away they are telling me it is because of driver error and it was shock loaded. They tell me NO WARRANTY on this because of shock load. Driver was on pavement going up a slight incline and they took pictures of the back of my truck trying to tell me mud on the back was from tires spinning .This isn't the first time these guys have messed up on my trucks and at this point I wouldn't bring a bicycle to these guys. Parts dept is pretty helpful but stay away from service , FAR AWAY .... I also noticed that they stopped responding to customers who were unhappy with the service as...