Ocean State Job Lot — Local services in Town of Newburgh

Overall the items and prices are pretty decent. My family and I come here often…The staff on the other hand not so much. A manager?/lady was Training a new cashier on reg 2 on March 12 2025 around 1:45pm had a nasty attitude towards my mother and I during check out. We purchased a reusable bag at the counter and as my mother put the 2 PILLOWS in it the handle broke. We asked the lady if they had any extras and she’s said with a nasty attitude that we would have to purchase a new bag as if she didn’t see the other one break right in front of her. I told her it clearly just broke why can’t it just be replaced she claims it was pulled too hard with the weight of the PILLOWS?? Literally moaning and groaning about it and snatched the old bag out of my mothers hands. This lady should be fired or maybe signed up for someone customer service courses..should not be in charge or training...

First time at this store. I've been in several OSJLs in NY state and other states, it's a great store. While the Newburgh store was orderly and neat, the people working in the store were severely lacking in customer service skills. Lights were on for 2 registers, yet there was no clerks in sight at these 2 check-outs, and only one clerk was at his register was working. Had to come back in for a return, went to the customer service check out -where the light was on- and was totally ignored by 3 clerks standing 6 feet away at the end of the check-out who were laughing and carrying on to themselves. Nobody could be bothered to tell me if that register was closed or that they would help me shortly. Won't be back to...

I usually don't complain, but I purchased a couple pair of sweatpants in your newburgh store, they didn't fit properly so I bought them back for a larger pair. Still didn't fit so i bought them back for a refund. The associate approached me with an attitude and started arguing with me from the get go. Unfortunately i didn't get the associates name.. Long story short she did refund me my money but not the full amount. The total bill was 23.24 and she refunded me 20 dollars. I was in retail 40 years of my life and if I treated any customer the way she did, I would have been replaced !!!!! Sorry to complain but what a horrible shopping experience!!!! Thanks for your time and cooperation in this matter. David...