Pizza Hut — Restaurant in Town of Newburgh

Grubhub driver that does deliveries in a not-so-nice neighborhood in the nighttime. Most places are understanding of when I have someone accompanying me, but not the employees at this establishment. The establishment did not have to food order ready for 20 min after its expected pick up time- OK, fine, even though I could see the employees having more fun than working behind the counter through the windows. The person accompanying me went in to check on the status of the order and was instead apprehended verbally by the rather large woman at the front desk. Her twig-like sidekick told him that he need not reach over the counter to search through their items, when he was in fact not doing so (I could see what he was doing through the window myself.). They accuse him of being pushy and crowding them when he was simply waiting for the order to come out. He asked for me to come inside, and upon doing so the whole store was a screaming match. The 3 staff members (Jabba the Pizza Hut, twiggy, and scooby doo from the kitchen) decided to start screaming at me all at once, meanwhile the person accompanying me is standing beside me visibly upset by the way they were treating us. I insisted that they just give me an ETA for the time that the food would be out, and that we would happily wait outside until it was done to avoid any further confrontation but the staff would not give me a time estimate and felt it necessary to threaten to “call grubhub on me” and an assortment of other insults. I told them I am not interested in arguing and I am just there to pick up the food regardless and that this situation did not need to turn into an argument. Sucks establishments have such trashy...

Place is always understaffed, the waitresses are friendly, but have to take care of take out, the register, and on a few occasions prepare the food in the kitchen, and when they have a chance come over to the table. On several occassions I have seen only two employees working, one that makes the food, and one that does everything else. I have seen on numerous occassions tables get up to leave, due to lack of service. The money they are saving by not putting a third person on the shift is diffently lost on revenue. I have learned the system, and know to wait for twenty minutes before someone comes over. The one night I was there I noticed that a few tables were ordering two liter soda bottles, I did the math and it was cheaper then paying for each of us to have a cup. On my next visit I tried to order a two liter, and was told store policy two liters are not allowed for dine in customers. I tried to order my usual and the price was now higher, was told that it's a special and it's an online price only. The price was on a sign on a poster in their window. They insisted it just changed, its online only. I have respect for store policy, and didn't argue or get upset, however I did notice in future visits tables with two liter soda bottles. Seeing the bottles tells me that theres no structured management. This place gives me the impression that's it going out of business and no longer cares. There is no effort put into their table service. Unfortunate for them dominos opened up across the street. I hope this run down place survives, cause I enjoy...

I like Pizzahut & have cravings for stuffed crust pizza but I am realizing that many if not all locations do not make the pizza like they used to when Pizzahut was around years ago. I am not trying to knock this location specifically though because as I travel & find different stores I check it out & finding the results the same.

Now when I first started going to Pizzahuts I remember the pizza bread itself tasting good & not burnt. I could pickup a slice & there would be butter on the bottom.

I don't see that anymore. The same care in making the pizza is not the same as it used to be. While I was in Hampton, VA I had to go to another pizza place called Chanello's to get the pizza done right because the actual Pizzahut stores fell off.

Makes you wonder why many stores have closed.... This loss of care into the Pizza I think is why many no longer like Pizzahut anymore. I assume the stores are franchises and being a old school Pizzahut fan. I think corporate may need to place tighter rules on how your pizza is made. The type of pizza you make you cannot get away with cutting corners. (If this is something corporate did by doing stuff like using cheaper bread dough.... stop it... )

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