Firth Jewelers — Local services in Town of Niagara

I was home recently for my 20 year HS reunion & had the pleasure of getting my class ring re-engraved and shined by your associate Tommy. I couldn't be happier with the results. From start to finish, Tommy provided exceptional service and expertise. Firstly, Tommy took the time to listen to my specific requests for the re-engraving. He patiently discussed different font options and placement suggestions, ensuring that I was completely satisfied with the design before proceeding. His attention to detail and commitment to customer satisfaction was truly impressive. Once the re-engraving was complete, Tommy went above and beyond by giving my ring a thorough shine. He skillfully polished every nook and cranny, leaving my ring looking brand new and sparkling like never before. It was clear that he genuinely cared about delivering a flawless end result. Throughout the entire process, Tommy's professionalism and knowledge shined through. He displayed a deep understanding of jewelry craftsmanship and was able to answer all my questions with ease. His friendly demeanor and warm personality made the experience even more enjoyable. I must also commend the efficiency of the service provided by Tommy. He completed the re-engraving and shining in a timely manner, ensuring that I didn't have to wait long to see the stunning transformation of my ring. Overall, I highly recommend Tommy for any re-engraving and shining needs. His expertise, attention to detail, and friendly demeanor make him a standout sales associate. I am extremely satisfied with the outcome of my ring, and I will definitely be returning to Tommy for any future...

It’s a great place to buy jewelry if you’re just looking for a piece of jewelry but it is not a great place if you need custom work done half the time they’ll tell you that their jewelers might not be able to work on pieces such I feel that they don’t truster jewelers enough to even make or do custom pieces and it might be the jewelers themselves that they send it to that they don’t handle that type of work and they need to make that straight from the beginning I think that they only handle what they sell and that’s it if you want something custom there I would prefer you not to get it done there and I feel the people that are on the sales floor are kind but at the same time to some I feel stereo tape people too I would suggest that some of the sales people need to work on their attitudes towards the customers because I felt disrespected and like I should’ve on a...

I had a lot of jewelry that needed fixing, I went to a different jewelry first in Lockport, but they wanted to charge an arm and leg for one piece not to mention the "jeweler" refused to talk with me personally. Anyway, a friend told me about Firth and I took all my jewelry there. They were personable. They took their time in explaining each piece I had and how or if it could be fixed. They tagged each one in front of me, gave me prices for each one, and made sure all my info was correct. They made me feel I was the only one in the store. They took their time, and the prices were super affordable to have my favorite jewelry fixed. I also purchased a sterling silver necklace to replace a necklace, which was beyond fixing, and it didn't break the bank. I would highly recommend...