Besecker & Coss Residential Appliance Service — Local services in Town of Olean

I had there tech com out t/o service our commercial Speed Queen set. Parts ordered, work waiting for....I call, WAITED, called again. WAITED . John the "OWNER" got VERY UNPROFESSIONAL( as if the lack of communication wasn't bad enough) and said he wasn't going to work for me. After twelve years as a customer, and having tipped the tech, this is what their service is? Yes...I Will AVOID this owner and his not so family business.

John promised to send an email(STILL NOT RECEIVED) of parts he had and "3" now ordered, then back ordered, he then gave me two false, or none working of other people how might do the work, and told me he would not sell me the parts that "had come in". JOHN ...THAT IS THE WORST SERVICE I EVER GOT. Ask John to explain.... I am sorrry to have waited and counted on "besecker &coss". Can you afford this behavior in your life? JOHN the owner did this 12/19/19, 10 am. JOHN...

Had no problems with staff or tech until I spoke with the owner about boards I had replaced in my range which may have been responsible for further problems. I was told the length of the warranty was 90 days, and I had reported further issues on day 81. The tech offered to come back and diagnose the problem but needed to talk to "Doug" first. I was not complaining or angry, just looking for information. When I called the second time, Doug answered but did not identify himself. He became very belligerent and blamed me for calling too late in the day (4:15 PM). He said everyone had left for the day. Because he did not identify himself, I did not know that I was speaking to the very person who had all the information I needed. All the people I interacted with were great, except...

I recently had an outstanding experience with Besecker and Coss for appliance repairs at Misty Mountains Park, where they service our old-time commercial washers and dryers. Caleb came out three times to work on three washing machines and four dryers, and the total cost for all those repairs was likely less than the price of just one new washer or dryer. Caleb’s expertise, attention to detail, and clear communication made each visit smooth and hassle-free. With 70 years of experience, Besecker and Coss truly know their craft, and they offer exceptional value. I highly recommend them to anyone in need of reliable, affordable...