Oneonta Ford LLC — Local services in Town of Oneonta

TERRIBLE TERRIBLE DEALERSHIP!! Not my first review about them either! They do a half-assed job over looking your car to see what is wrong and then will tell you every week there’s a new problem when they barely even looked at it to start with! Had my car stuck in their dealership for almost 3 months with a new reason of what was wrong almost every time I spoke with them! The reason they had my car was because it broke down from a RECALL on the engine oil pump belt and they were the closest dealership. I was told originally it should be covered and shouldn’t be an issue. WELL, that was wrong. At first, they told me it was denied by Ford and I was confused considering everything pointed to the recall and they said they would the request again. I even took it upon myself and called Ford Corp. and they said they submit good photos showing the damage there was no reason for the denial because they agreed with me on this sounding like the recall. Oneonta also informed me they do not take down the engine or take it apart to see what the issues are or what is causing issues. I informed Ford Corp of this as well asking if that is a protocol or not and they said they absolutely have to take down the engine because how else would they know where the problem is. So, then I proceeded to tell Oneonta to keep submitting the request with better details as per Ford Corp. After weeks of the request being denied (they only submitted it in twice to Ford) they started saying I had other problems occurring. Now I live 4 hours away so I couldn’t know if I did or didn’t so I said go through my warranty at this point. My warranty was in the same boat as everyone else but Oneonta on it being recall. The warranty needed a letter from the dealership first stating why is this not a recall issue and they could not provide one or send one! Ridiculous already. They would not speak to my warranty about it either which was mind blowing to me. I was at my wits end being 3 months without a car and having to pay for rentals and Ubers out of pocket almost every day. I had my lawyer get involved because it started sounding like a money hungry dealership who also had no idea what they were doing. I then got an invoice from Oneonta listing all the parts and issues that were wrong and needed fixing…. $8000 they wanted!!! I was able to have Oneonta tow my car down to a dealership closer to me because now I knew for sure they just wanted get paid. The car goes into the new dealership within less then a week its approved for recall and I have a new engine on the way and a loaner car. Complete opposite experience that Oneonta gave me. They were honest, showed me all the paper work submitted and let me know how they submitted everything. Now I reached out for Oneota for a request of reimbursement for the Ubers and rentals from the run around I had to go through with them. They of course denied the reimbursement and stated that the other dealership obviously had a different diagnosis. I got the diagnosis reports from both dealerships to compare. THEY BOTH HAD THE SAME DIAGNOSIS. Now why would one be approved and one will not be? I asked the new dealership if they submitted in photos to Ford to show the belt like Oneonta said they did. They said they just sent the belt back itself to Ford Corp because that was the only way to see the belt and once the belts off and being that damaged there was no putting it back on. I looked at the photos Oneonta submitted to Ford, they show absolutely nothing referring to the recall. They show the back side of the belt still attached to the engine not showing any of the damage to the belt! All because they refused to take apart the engine and properly diagnosis it, yet there was $8000 of damages they were claiming. Weird to claim there is that much damages when you didn’t even take the engine apart or properly look at the damages. This is the worst dealership I have every encountered, know nothing and...

After having my vehicle at a previous garage for two week just to tell me the vehicle could not be repaired there I had it towed here. I was told by Katie that was insane and that my vehicle would be repaired a lot quicker than that. Well 4 weeks later and multiple phone calls. (from me and no returned calls from the dealership until the final cost was involved)My quote was much higher. The first amount was $1975 including tax when they did call me it was $2048. Ok no problem, well 30 minutes after my conversation with the manager(Scott) I get a call saying He did not think he quoted me with the tax so it was $2500. Hmmm 25% tax. So I questioned it and was told that there were fees added that were not in the quote(So it was not just the tax, he lied to me). The nice guy then brought the total down to $2250 and change. I was furious and explained that the missed fees should not be my responsibility, He then said well lets split the difference $2116 for everything. I will pay this and never return. The lack of communication, customer service and the quoting system they use are a joke.They thought this was going to be paid for by an insurance company and totally took advantage of the situation. Shame on you Oneonta Ford. ( I was also told no work would be completed without prior approval this is also not true)The explanation of the additional charges were oh Katie did not charge you for the diagnostic charges, hoses,thermostat, fluid and clamps. 10 hours of labor at $100 per hour to replace the radiator, transmission cooler and cooler lines. Give me a break, that is crazy.(5 hours at most is what I am seeing)The original quote was for $1065 plus tax then I was told sorry but the radiator needs to be replaced because it was so rusted out that a part they were replacing that was attached to the radiator broke off. The radiator and thermostat was replaced 4 years ago. So how rusted could it actually be? I did leave a message for Melinda the GM to call me back and still have not heard anything from her.Update, I spoke with the GM and she charged me the original...

Steer clear of this Stealership

I am responding to Oneonta Ford's response. First off, I have contacted you. And your service and parts department are very unprofessional. Not once did your employees go above or beyond the bare minimum to assist me. And with speaking with you the owner directly, you tried to lead me to believe that you were going to sell me a part at a dicounted price. When in fact I bought the same part at another dealership for the same price you said you would discount it to. You state you value your customers, I my case where do you see me as a valued customer.

Steer clear of Oneonta Ford LLC

I purchased a Ford Explorer from Oneonta Ford in June 2023, it was a pre owned vehicle. Last month, (January) I had complete steering failure while driving on the interstate at highway speed. The dash idiot light said, complete steering failure, stop safely. Luckily I was able to stop safely. My mechanic diagnosed the issue, and I needed a new rack and pinion. My mechanic called Oneonta Ford and was told the part is on backorder, and could take months to get. I contacted Cooperstown Ford and they located one for me within minutes, and even made arrangements to get it shipped to their location. I then contacted Oneonta Ford to see if they could get one as well, I was told they found one and they would sell it to me at a discounted price. Only problem is they inflated the original price and then offered it to me at the same cost that I paid Cooperstown Ford. So they jacked up the price, and made it look like they were doing something nice for me. I have contacted Ford Co. to see if they could be of any help, and they say there have been no recalls and they will not assist with any relief for this. Look on the internet for steering issues with Ford, you will see numerous. Ford will not stand behind its product. So stay...