AT&T Store — Local services in Town of Oneonta

Yesterday I came in to get my new phone activated since I broke my other one. I was a bit frustrated calling the number to speak with a representative so I came in to get help. They had me on hold for almost an hour and it didn't seem like neither sim card would work. First I spoke with who I'm assuming was new (I believe she was a trainee.). She tried helping with my sim card problem and when she couldn't do it she went to get a co-worker for help. She was very friendly too and helpful with some knowledge I didn't know about phones like taking out the battery might help some problems. She told me to try that when the new phone couldn't read the sim card.

At first it seemed we couldn't get it activated, although the employee was persistent on helping and did an excellent job. It got to the point I felt keeping my number wasn't worth the hassle so I told him to just get me a new one. He said if it didn't work after this try he'd do it and it worked. I kept my same number too! I felt bad because it was near closing time and most businesses at closing time clean up and prepare for the next day.

I can't really remember their name, but I think it was Mason (guy with short blonde hair). If management sees this I hope you reward this employee for...

My entire family switched over to AT&T over the summer, and we were told we'd receive 2 Galaxy S9s for the price of 1. I was initially going to get a OnePlus 6, but I figured it was too good of a deal to turn down, so I caved and went with it. The rep assured us all was good, handed us our phones, and within an hour or two everything was set and we felt we'd got a great deal. A month later, they charge us full price for the S9s, deny responsibility for ever offering us that deal, and say to take it up with HQ, who just refers us back to this hell hole. That was 6 months ago and we call every month when the bill comes in, and they continually refuse and deny the deal, despite me clarifying many times during the initial setup that it was truly as simple as they said, because truth be told, I'm not really a Samsung fan, and was mostly getting it for the deal. Although Verizon isn't free of sketchiness, I was with them for more than 5 years and had never had to deal with such a messed...

Was in 7/06 went in after work to change phone. Was acknowledged quickly and friendly. Told Toni what I wanted. He was informative and didn't rush me. He was supportive and gave me info on two phones I was trying to decide between. He was interrupted a couple of times and handled the situation cool, calm, and collected. Was in the previous week and told that gentleman my situation, wanting to see what I had to do to get into a different phone. Very friendly and professional as well. Researched our account and gave us all the options we had. Answered any questions we had. Even though we did not buy anything that day, he did not make us feel like we wasted his time. During our 7/06 purchase from start to finish was under 35 minutes. Most of those minutes were me trying to figure out which...