Dollar Tree — Local services in Town of Ontario

Went to this dollar tree today to buy 4 photo frames. I frequent this dollar store because I live very close to it. Just so happened when I got home 3 out of the 4 frames were cracked. One of them I didn’t realize until after I opened it and the other 2 were still in their packaging. I didn’t notice they were cracked cause I picked up all 4 at once and didn’t look at them individually (my fault). When I went back to return them I got accused by the store manager of breaking them myself!. He said “I’d assume they weren’t broken when you bought them”. Weren’t you raised not to assume things about people you don’t know?. Because yeah I’m totally gonna break a $1 photo frame on purpose just to go get another $1 photo frame and waste my gas to do so. That makes total sense. I’ll be shopping at the other dollar trees from now on. I’m severely offended by that and there was no need for it whatsoever considering 2 of the photo frames weren’t even opened.. Be careful if you shop here because if you return something that is broken he might...

The manager is one of the most disgusting men I’ve interacted with. I went in to buy my little brother balloons, and throughout the conversation I mentioned how he is my favorite person and then the manager said “well don’t you want your little brother to get a girlfriend one day” and then proceeded to say that if he didn’t get a girlfriend that he would have messed up thoughts about me. I really couldn’t believe the things he thought were okay to say to customers, I don’t expect much from dollar tree employees but I do expect to that I can shop without the manager making me uncomfortable. Maybe make sure that someone has social skills and actually knows how to speak appropriately to customers before hiring them to run a store. And then when I called to complain the girl handed the phone to him after I said I did not feel Comfortable speaking to him, and then he told me there was no one above him...

I showed up to the store 10 minutes before their posted closing time (8:50) and they had already locked their doors. I called and apparently this is a regular occurrence for them so that the employees can leave earlier and not have to spend time after closing to close up and clean up, ya know like proper businesses do AFTER their posted closing time. Turning away customers when you’re supposed to still be open, is very bad for business and I’m sure the owner will be thrilled to hear his employees are making him lose money. It’s also very poor business etiquette to be closing before posted times for selfish reasons. As someone who runs an organization and spends hundreds with this store regularly for supplies, I will be doing my business elsewhere, and I’m sure others who have encountered this issue...