AutoZone Auto Parts — Local services in Town of Owego

This is AutoZone in Owego NY. Tioga County. Small area with 3 police departments; there’s Owego City Police, Tioga County Sheriff Department & a NY State Troopers Barrack too. Personally, too many police for the size & population of the area.

My Auto Zone experience, late summer & when things go wrong, it’s always at the worst possible time. It had just gotten dark & I notice . . . my low beam light was out & it was just before 8:30 mp. I had just realized the bulb in the clove box wasn’t the correct bulb; bc I removed the headlight assembly & very different bulbs. I decided to make a break for auto zone. Honestly, I really wanted to go to the NY state owned Tioga Downs casino.

*(star #1) . . . . I called AutoZone & a kind young man, Kevin, a knowledgeable employee answered the phone. Due to the time (store closing), my small size, driving in Owego NY (police central) & all details... Kevin pulled the part *(star # 2) . . . & promised to wait for me *(Star #3). . .

As soon as we hang up, w/in 2 minutes, I’m at a crossroad with an officer to my right. I knew exactly what was going to happen, I’m getting pulled over & yes, that is exactly what happens. There isn’t much time left now before the store closes. I’m really worried I’m going to miss the parts store, I quickly explained to the officer what I was attempting to do. The officer (wish I’d gotten his name), ran my info (so fast), he was back to my car w/in 2 minutes. To top it off, the officer gave me an escort to the parts store! That’s a first for me.

I get to AutoZone at 2 minutes after closing and there he was, (star #4) Kevin, waiting for me as he had said he would. I purchased the bulb & Kevin asked if I needed help. 🤨 Very sweet but kindly said no. Kevin insists on waiting with me to ensure my safety. Which I sincerely appreciated! (star #5)! Now that’s good service & out of loyalty, that’s where I’ll go in the future!

Thank You AutoZone & Thank You Kevin! Sincerely A Lowe 11/11/19 - I should have left the review 2 months ago. Although if I will still feel, after 2 months, I owe this employee, Kevin, a good review; that really says it all. For me to actually follow through after 2 months, really says it all plus more!!!

AutoZone in Owego NY is the best! The employees, such as Kevin, are what makes...

On 1/30/19 I went into AutoZone in owego too purchase a drive shaft the total was 426.56 cash they told me that the part would be in on 2/1/19. Today 2/2/19 I went in too pick up the part that I paid for the proceeded too tell that my part was not their. They figured out why it was because it was automatically voided by the vendor for no payment although I paid cash for it with a receipt saying that I had. They then had too return it too order another which I will not get now until 2/5/19 if it comes in on that day. Without 4 wheel drive I cannot get out of my driveway so 7 days later I may or may not be able too get out of my driveway. I will not buy anything from this AutoZone again I will go too the Ithaca AutoZone 20 minutes further from my house so I can be helped...

Had such a great experience at this AutoZone! Our 1987 VW Vanagon broke down and we were stranded. We felt helpless and Luke from AutoZone went above and beyond to help get us the parts we needed as well as making sure we felt comfortable with our plan. He stayed two hours after his shift to help work on our vehicle out of the kindness of his heart and maybe a little bit of car curiosity, and made sure we only paid for the tools and parts we actually needed. We’ve never had such a warm and caring experience! Brian also helped research the parts and helped find a solution to our problem and got us back...