The UPS Store — Local services in Town of Oyster Bay

The "business owner" of this UPS just recently responded to a review that I left on Yelp 1 year ago and unfortunately Yelp does not have the capacity to allow me to respond directly to the again "business owner" so I will be doing the following below. I am unsure of the owner's recollection of events as this is very much not how I remember such a disrespectful, highly unprofessional encounter. I didn’t feel it necessary to post the course of events in my initial review as this is a a platform to rate customer service and not a platform to document my journey at a particular UPS.

This was the following course of events. My father received a shipment of glass that was completely broken on arrival. After calling the company they sent him a UPS label and asked that he ship it back in order to receive a refund. I along with my father entered this UPS. I was not sitting in the car as the “business owner” states, because it was a fairly large package and I assisted my father in getting it through the door. Upon getting to the front desk, the woman who was servicing the counters demeanor completely changed. She was incredibly terse with us. As my father went to lift the package off the ground we realized there was a trail of broken glass leading up to us. My father immediately began apologizing and the woman began to scoff and rolled her eyes and said, “What am I supposed to do with this?” This was the point when I stepped in. My father again, an elderly immigrant man, was being incredibly accommodating and I along with him began to apologize and asked what we should do with the package as we were advised by the company to return it. She then proceeded to call to her manager who came out and saw the situation and immediately started berating both me and my elderly father. And again these were two white middle aged individuals berating me and my elderly immigrant father who were just looking to resolve the situation. I then offered to clean up the glass, because I recognize that it was completely our fault, and yes did put the safety of other customers and the staff in danger. I asked for some sort of broom and dustpan or anything they had to clean with so I could resolve the issue that we had inadvertently created. Instead of looking to resolve the issue or come to any sort of compromise the manager then shouted at me, “No, I don’t need you filing any sort of lawsuit against me.”

I have much better things to do with my time than file a lawsuit against a UPS in Hicksville. I still remember every detail of this encounter because it was the most bizarre, unprofessional experience I have ever had. I honestly would not have created a follow-up review on the matter, but the “business owners” odd and very inaccurate reply left me astounded. It seems that this is a pattern for the “business owner” to rewrite his narrative in a way that is damaging to the customer’s experience and in a time when accountability is so important I just wanted to...

The UPS store in Hicksville within the Delco Plaza is an outstanding customer service store. They are extremely professional, friendly, knowledgeable, and helpful. I must give recognition to one outstanding team member Sohil. He went above and beyond to help me with a project. He was so patient helping me to print out, enlarge, a laminate a project. He was so patient and never once made me feel like I was bothering him or taking up too much of his time. He actually became interested in the project. I don’t know any other store that would help a customer with such professionalism, respect, and kindness. Sohil is a gentleman and an asset to that store. In fact, he is a perfect example of great customer service which is lacking in so many areas today. I hope the company appreciates and values his work. Thank you Sohil. You’re amazing and I appreciate all...

I had come to UPS in a rush for a passport picture in order to apply for a visa. Luckily there was a 9.00 dollar passport picture offer they were giving. The manager Sohail was extremely kind and patient and went out of his way to take my picture regardless of the camera being faulty and giving him a hard time at first. They had closed and I was still in there while Sohail was fixing the camera. He was so patient and the other girl in there with long black hair was so sweet and kind too and also very patient. Their relaxed and hospitable attitudes made me feel like I was dealing with friends more than employees which made me feel very comfortable and at ease. Finally he was able to take the picture and I was very relieved. They are nice people in the UPS Hicksville location and deserve...