Fantastic experience! I called regarding a very annoying squeak from the windshield wipers I purchased from O'Reilly. Jenelle who picked up the phone and looked up my previous order for windshield wipers said come on in and we'll take a look at it. When I arrived she was amazing! She immediately exchanged out the wipers in the pouring rain and the squeak was gone. I'm extremely impressed with her customer service skills. I will now only go to the Saukville Wisconsin O'Reilly whenever I need vehicle parts. Thank you so much for solving my windshield wiper squeak issue 🙂 O'Reilly Auto Parts is very fortunate to have an employee knowledgeable and respectful towards customers. Russell owner of RNB Design Group... a home...
Read moreI ordered a part from this store over the phone to be picked up the next day. The person assured me that the order would arrive the following morning and they took my info and everything. I never got a call or anything that the part came in, so I stopped in a bit after noon to pick up the part. They had no record that the part was ordered. So they told me on the phone the part was ordered but it was clearly never ordered. I called NAPA in Grafton and they had the part I needed for $25 less. This is a convenient location for me, but a bad experience with...
Read moreRyan was SO helpful yesterday. My niece was stranded with a dead battery and it wouldn't jump. I went to help her and removed the battery and brought it into O'Riley. Ryan was waiting at the front desk with a smile and said "Throw it down here, let's take a look." He was so helpful and put the new connections on the new battery for us to save us time out in the cold. Turned a crummy day into a really positive learning experience for my 18 year old niece. He also helped me out by going the extra mile. Thank...
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