Down To Earth Living — Local services in Town of Ramapo

Plants at Krocus nursery, which is near by, are healthier. At Down to Earth, they sell many perennials which don't come back in the zone marked on labels. I used to buy a lot here a year after year, but soon decided to be careful and only to buy what I know for sure will come back. Just recently I purchased one lilac bush from Down to Earth (Krocus sold them out), it was the last one they had, but I needed 10 more and decided to order the same ones. Mike took my order and when the order arrived, I came to the nursery. Lilacs were standing tightly next to each other and I only looked at the front plant - it looked little different - the plant was narrower but little higher. I didn't scrutinize every one of them because the thought that I will be tricked didn't cross my mind. They delivered plants without me present and also stocked them tightly next to each other. I ordered to plant them and after they were planted, I saw that majority of them were much smaller and younger plants - few thin brunches and not even a sight of the earlier blooms - since I had the 1st one I purchased from the stock near other 10 I ordered, the difference was very obvious - I was sold the younger plants for the price of more mature ones. That shocked me. I contacted Mike saying that I want to return the lilacs because they were not the maturity I ordered and get my money back, but he replied that I only can get the store credit (lilacs are shrubs) - so they got my money through the unethical sale and now they want to give me the store credit. This incident was the last warning - I will stay away from the place. Krocus has unique, well taken care of plants and owners are there all the time and really knowledgeable and helpful. Plus we have a good Home Depot nursery close by in Mahwah. Lowe's has a good selection also and both - Home Depot and Lowe's have 1 year return policy...

I have purchased a lot of different patio furniture sets, shrubs, mulch, flowers for years Christmas decorations and a beautiful Christmas tree from Down to Earth. After being a loyal customer for so many years, I had a problem with my Christmas tree. After trying to replace bulbs and fuses I was told to bring it back after Christmas so that's exactly what I did. When I got there STEW had the nerve to tell me he doesn't think he ever sold that tree. I was of course livid and insisted I purchased the tree there. Stew BS'd me to calm me down and said he was mistaken and would have it fixed. Like a fool I believed him and actually purchased a table and chairs for my front porch that same day. Around a month later I got a letter in the mail saying Down to Earth didn't sell the tree. TOTAL LIE!!! I was so upset I called and asked to speak to STEW several times but no return calls. I must admit a lot of time went by without getting any satisfaction so I called D to E and said I was coming to pick up my tree. Well finally a return call to let me know they threw it away which I think is another LIE! The tree was absolutely beautiful with one strand of lights on the bottom of the tree out. Why wouldn't they give me the courtesy of a phone call to let me know I had to pick it up or they were throwing it away? I even had part of the tree in a quality tree bag. Last season we purchased our flowers, mulch and landscape stones from Celletti Nursery. The prices are much better, great quality and the people are very helpful and honest!! My family and friends have been doing the same and are very happy they did as well! Stew is a liar and totally ripped me off after spending thousands and thousands of dollars there. I just...

We purchased an outdoor furniture set 3 years ago and this spring when we took the furniture covers off, we saw that the weaving on our love seat had completely separated. We contacted Down to Earth about this and worked with Connie. She looked into it and learned that the manufacturer had been bought out by another company and no longer carried this line. They also told Connie that the weave only had a 1 year warranty. As you can imagine this was very upsetting to me since my expectation would be that my furniture would last more than 3 years (with light usage). Connie spoke to the owner, Stuart, who explained that since the manufacturer is no longer selling this product, they were limited in what they can do. However, he said they would like to help us with replacement furniture which they would discount accordingly. We went into the store and Connie helped us find another love seat from a different set, which, while not the same, looked like it would work with the other pieces we had from the original set. Connie spoke to Stuart (the owner) while we were there and he said he would give us the piece as an even exchange. We were so happily surprised and impressed with this result. Down to Earth stood behind their products, and while they had no obligation to do this, provided a replacement for no charge. I cannot say enough about what a great experience and outcome this was. We are so appreciative to both Connie and Stuart for the way they worked with us and resolved this issue. Thank...