Colour Connie Nails & Spa — Local services in Town of Rye

After being a customer for almost a year, I have finally decided it’s time to part ways with color by Connie. Almost every time I book appointments, I am told I have to wait “a few minutes” which then turns into 20-30 minute wait times. I went for a manicure Saturday (uv gel) and asked to apply the card or whatever the amount of its value to my service and I was told no “after your 9th manicure get the 10th free” to my service which I was told had to be a pedicure, which I didn’t originally agree with, since no where on the card does is specify the terms. I asked if it could be a gel pedicure, as that is the only pedicure I ever do there. Connie 3 times told me yes. I then booked a service for the following day. When I came back, I again confirmed it would be covered and again was told it would be. After sitting in the chair, having my polish taken off, and asked what I was having done, the woman doing my toes said it wasn’t covered. 2 more techs then told me no it only covered $28 pedicures and I would have to pay the difference (which I thought was odd because I wasn’t allowed to apply the card towards my balance the first day). Then they told me “well then call Connie”. Connie came back in and told me no? Long story short, they honored the free gel pedicure “miscommunication” she said happened but it was the FASTEST PEDICURE, the woman barely scrubbed or touched my feet to the point I need to go somewhere else now, and I was made to feel so uncomfortable and unwelcomed after that. I spend at least $100-$120 each time I come in per service and wasn’t expecting to be treated like that, nor was I trying to take advantage of their systems. The card that offers the 10th manicure free needs to be updated because I am sure I cannot be the only customer that has felt bamboozled in...

I’m so disappointed with my appointment today. From the second my service started I should have known it was going to go downhill. The nail tech (He didn’t tell me his name) cut my nails unevenly and began filing very quickly. He started to apply the first coat of polish but I asked him “before you start painting, could you please finish filing?”. He told me he would file after the polish was applied. 🙃 Ok, you’re the professional, not me. The polish application was terrible as he continued to get polish on my skin along with missing sections of my nails. I thought he would remove the excess polish at least at the end of the service. No attention to detail and when he said “You’re all set” I was shocked. He never went back and filed and never removed the excess polish. I told him “This is the worst manicure I’ve ever received” and he replied “have a nice day”. My nails feel so sharp and jagged and look terrible. Fortunately I had this experience before I scheduled my baby shower nail appointment that is in 3 weeks. I’ve given this place one too many chances as they always move quickly but there is at least some care in the quality. There was also no reason to rush as I made a 10 an appt which is when they opened. I paid and left and...

I’ve gone to the salon for years, But my last visit was my last. I’ve gotten powder gel for about six months now and the only person that does it correctly is Joanna. I booked an appointment with Joanna but then they changed it to Jenny or Jackie or something, which they always go wrong. She did gel on my nails and refused to do powder. She was not listening to me and continued to do my nails incorrectly, when I called over Connie she played stupid and acted like she didn’t know what was happening. It took two people to do my nails because she started refusing to finish. It also took a four person intervention to figure out how to do powder gel. Never...