Firestone Complete Auto Care — Local services in Town of Salina

Very bad service. They keep asking me replace items on my car during the every-year inspection, but never solve the real problems.

Things go ridiculous this time. A week ago, I noticed there was noise when I started my car. My husband thought that might be some thing wrong with the alternator. We told the technician that before we left. But when we picked up the car, they said the problem was on the battery and starter, and they replaced them. The ridiculous thing was, they said there was still noise, and they don't know what it was...And they hoped we could go back if we met some new problems.

Today, my car was broken on my way to the office, I cannot start it any more. I trail it to another auto repair store. Just like what I and my husband thought, the technician thought the problem was on the alternator!!!! After replacing the alternator, the noise totally went away.

It is sweet that Firestone send coupons every month, but I just don't know why they cannot stop replacing items with no problems and keep charging money from my pocket! I don't know how their technicians work and how they can call themselves professional man. BE AWARE if you need their services. I don't know what is your experience here, but I will definitely not go back this...

The quality of mechanic at this shop is very low. They installed 3 out of 4 snow tires backwards and did not properly torque the lug nuts with a torque wrench. Given that tires are their bread and butter, you would think that the mechanics would know how to mount directional snow tires and use a torque wrench. Sadly, they don't.

Years ago I had a muffler heat shield rattling and I was at Firestone for an oil change so I asked them to fix the rattle. The mechanic used sheet rock screw to fix it. A few weeks later, my wife was vacuuming the car and asked me why the pointy end of a screw was poking through the carpet in the rear passenger foot well. After that incident I figured I would never have Firestone do mechanical work for me again but it was probably ok to keep having them do tires for me. based on my more recent experience outlined above I am reduced to only purchasing tires but having them installed elsewhere. I honestly would never let one of their mechanics touch my car again.

In summary, if you want real mechanics, find a good independent shop. I took my car to my local independent for my most recent tire changeover and they got out the torque wrench and used properly and all the tires were installed in the...

If I could rate this place as 0 stars, I would. I cannot stress enough how incompetent this place is at doing the one thing they're designed to do: tires and tire change-overs. My family has been using this company for years and over time we have had countless bad experiences. But my last takes the cake and was the family's last straw for doing business here. I went for a tire change-over and we have stressed to them before: DO NOT "snug up" the lug-nuts with the impact gun. Well, needless to say, the "snugged up" the lug nuts with the impact gun. In the process, they destroyed the key to my locking lug nuts, scratched and chipped the coating on my BRAND NEW wheels, overfilled my tires, installed 3 of 4 winter tires backwards, and openly admitted to torquing my lug nuts down to the wrong spec- WHICH THEY HAVE INSISTED BEFORE: "We DoN't ToRqUe To AnYtHiNg BuT SpEc." We called the place after my visit to complain about the key to my lug nuts locks and the guy on the phone was absolutely miserable. He said: "oh no problem, we'll get it of for you with absolutely no problem so I have no idea why you're upset. " I will not let these guys touch my car, or go anywhere near it again. IF YOU CARE ABOUT YOUR CAR DO NOT...