Diana Jewelers of Liverpool, Inc — Local services in Town of Salina

I would absolutely recommend this place of business to anyone in the need of a purchase,or a repair. The quality of their repairs,& selections is excellent here. I'm speaking from my own experiences . They recently turned a very special peice of my jewlery of my children from a braclet into a necklace. I couldn't be any more happier knowing it's now secure,& with me always untill the day it gets passed down to my daughter!!! I am extremely pleased with the way it turned out. From the time you walk in your greeted with a warm smile,& kindness to the time you leave. They make it easy to accommodate to your needs w/ that special purchase in mind,& they certainly take their time w/ you. I wanna give a special thank you to Betsy,& Rick!!! I would like to add that I brought my bracket back into have a new slightly thicker chain put on it,and Jim the jeweler went above, and beyond with a slight correction after to the chain to make it fit the way I wanted it to on my wrist. He puts good intentions into his work,and the reflection of his work,& quality really shows through my peice in the end Thank you for your time,and again amazing work with what I wanted in the end for my braclet with paying attention to the small detail that made a wonderful difference when I wear it !!! Your genuine like a diamond. Thanks...

I have heard many good things about this store but unfortunately I did not have a great experience. I stopped in on a Saturday in March to have a ring looked at that I got on our honeymoon 20 years ago. It needed a small diamond replaced, to be resized, the lindy star reset and all the prongs fixed. I had decided that I would like to redesign it as it needed so much work and wanted to incorporate diamonds from my wedding set.

I explained all of this to the gentleman that helped us and he said he would let me know what could be done as he had to price it out. I bought a bracelet and took my my rings with me as he said he would call by Tuesday. I figured I would just bring them back when he had the estimate and design finished. Tuesday came and no call. I called on Thursday and was told he was still looking into it. Two weeks later and several calls still no answer from him “still looking into it”.

I gave up and took my business elsewhere. Not only did the other (local) jeweler give me a quote right away they gave me options and I had my ring back in less than 2 weeks (he was on vacation for a week of it).

It’s July and guess who has still never given me an answer (not that I need it now but still). They definitely lost a good customer and...

I was in the market for an engagement ring and I was looking at all the big brands and I was not satisfied. So one day I searched on google and I saw Diana Jewelers with glowing reviews from everyone and so I said why not!

One thing I will say is you will not be disappointed, Betsy was very attentive to my needs and was very patient with me, she sourced 5 different loose diamonds for me to look at based on the parameters I gave her which is excellent service because I got to see different diamonds next to each other and eliminated the ones that I didn’t like!

Then we picked a setting together, I was very picky so her being patient really helps out here!

Finally Betsy worked diligently to get me the final ring in a very fast turnaround, I think it took a week from deposit to delivery!

She also followed up with me about my ring appraisal trying to get it appraised for even more value than I paid for it based on her extensive research!

I’m a very satisfied customer and I thank the whole team for their excellent customer service!

Overall recommending Diana Jewelers to everyone with well deserved 5 star rating! Cannot recommend...