Ashcroft & Oak Jewelers — Local services in Town of Watertown

Got my engagement ring there. Had it a month. 2 stones fell out. I called the store and they told me there was no warranty on it because it was an estate piece. We were never told it was an estate piece. So I told them we were driving the 2 hrs to get there and return it for our money back. Then a bit later the man called back and said manager would send it out and let me know how much it would cost to fix it. I said no we will be returning it. I asked him if that would be possible. He said yes bc it was within the 60 days. We just drove 2 hrs got there and was told we would have to wait 10 days for them to cut a check for our money back. They don't refund cash.. She then smirked at me and the guy who I originally talked to me on the phone who said we could return it looked at the ring like I was Lying about the stones. They called security on us. But funny once they called home office they miraculously could give us half the money and the rest would be mailed back. And the woman continued to have additive with me even though I asked her nicely to stop giving me additive. Horrible experience. They don't disclose the truth and their employees are not well trained nor have good customer service skills. I will not be surprised if we do not get a check for the rest of our money back. We will be following this up with the better business bureau. Now I do not wonder why everytime we are in the mall that...

Probably one of the worst jewelry places in the whole town. They like to make fun of people as they walk around the mall and talk crap about their shaky hands and when you go in there and buy from them or used to work there. They talk crap about you immediately after you leave. All they do is sit on their butts all day when good jewelry stores will teach you that’s NOT allowed cause that does NOT bring people in. Presentation is everything. Can’t wait to see this place to leave the mall and shut down. Hopefully a better jewelry will move in after their...

Brought my wedding ring to get my prongs fixed and Jenifer was so knowledgeable and nice. She told my diamond was loose and that she would have my ring looking like new. She also sent my husbands Masonic ring out to get cleaned. To my surprise my hubby bought me a wrap for my diamond and i was so happy . Picked up our rings today and they are beautiful . My ring is gorgeous and my husbands ring looks brand new. So happy with the service we received . They really care about their customers . I will be back again. I would love some diamond...