Superior Importers LLC — Local services in Trenton

If I could say 0 stars, I surely would. I ordered a bed off Amazon sold by Superior Importing. After days of no updates on shipping, I received a text message and email from amazon saying my order was canceled for “account adjustment” and to expect a refund. When I inquired about it, Superior said Fedex “lost” my order and they did not have any more in stock. I contacted Fedex and they informed me that the name was wrong on the order, correct address but they had never even received any item to deliver to me. So Superior straight up lied to me to cover the fact that they don’t run their business efficiently and their counts were off on what merchandise they had available. When I emailed them about what fedex said, they did not address the fact that they lied and just said they could show me other bed options. I will absolutely not patronize a shady, untrustworthy company. Even though I have a brand new mattress just sitting in a spare bedroom that I cannot use because I can’t find a bed now - I refuse to do business with them. And for the record, Amazon was useless in the situation as well. Terrible customer service from...

Just got rugs here last week. They seem good enough for the price. We really only came here because we wanted to save some money on decent rugs. The workers were friendly and seemed helpful... however when they helped me load the rugs into my Jeep they cracked the entire windshield. It was an accident & they were very apologetic. They gave me the business owner’s phone number. I decided to call to see if he might be able to help me out with some of the cost being that The lease is up this week... what a joke! He treated me like I was wasting his time & said “I shouldn’t have let them help me load the rugs” & “that I should have paid them a small fee to deliver the rugs” around the block. So according to this clown it’s my fault they broke my windshield. Anyway I definitely wouldn’t go here again. They have alright rugs for an ok price... but there’s something to be said about showing appreciation for your customers and caring about their satisfaction . Even if he doesn’t feel they are at all responsible, he could have shown at least some understanding. He Obviously doesn’t care about his customers... he just...

Ordered a mattress through their Amazon store. They sent the shipping label and asked me to wait ten days for the shipment to arrive. After a week of creating the shipping label, I contacted them - asking for shipping updates - because Fedex was still showing "Shipping Label Created". The seller choose to ignore all my emails until the day of expected delivery. When I contacted them, the seller told me that they did not have the product in stock and thus did not ship it at all. In other words, I had to wait for ten days for a shipment that was never shipped in the first place. At Amazon's intervention, the seller agreed to refund the amount paid for the mattress. I had an awful experience dealing with this company and will also recommend others to stay away from them when there are simply other better...