Bryce Canyon Log Cabins Happy Trails — Local services in Tropic

This place deserves zero stars, and I’m writing to urgently warn others: DO NOT STAY HERE!!

Not only was the "customer service" we received from the host beyond unprofessional and rude, but this company also placed me and my group of friends in a dangerous situation. After a long day hiking, we arrived at our cabin close to midnight. Following our email instructions for parking and entry, we found another vehicle in our designated space—a red flag, but we parked elsewhere and proceeded to our cabin, nervous but hopeful it was just a mistake.

Using the code provided, we opened the door only to find, to our shock, someone already asleep inside. Terrified, we ran back to our car. As four women alone in an unfamiliar area at night, we felt completely vulnerable. It was both unsafe and unacceptable that we were neither notified of this apparent double-booking nor assured that the code had been updated to prevent unauthorized access. This created a serious risk for everyone involved.

When we finally managed to reach the host after several calls, he showed no concern or urgency for our safety. Instead, he was largely silent, responding dismissively and showing no empathy or instruction on handling the situation. When we expressed our frustration and fear, he not only dismissed our concerns but spoke to us with a rude and condescending attitude, at one point hanging up on us mid-call. He eventually suggested "settling this in person" but did so with hostility rather than the reassurance we desperately needed.

This experience was beyond unacceptable. We left in fear and found alternate accommodations where we felt safe. I strongly urge others to avoid booking here. The staff’s blatant disregard for safety, security, and professionalism creates an environment where guests are not protected. Please stay elsewhere, and spread the word—this property...

Beware of the owner. The rooms were just fine and they were accomidating to give us a charcoal grill to cook with. Problem was, a week after we went home, they charged us 110 dollars extra. We called and they claimed we broke their wooden table (which was broken when we first opened the door), said we stole two of their pillows (which we never did), "ruined" two of their white towels by washing our feet off with mud (which never happened) and "shattered" a plug face (which we also never did). Its comical because we actually cleaned the room pretty well before we left (pulled the sheets and blankets off the bed, put the towels in a pile, and wiped off the counters and sink). I politely tried to reason with the guy and he called me and my family thieves and liars. I told him the table was already broken and he told me I should have taken an inventory of broken things in the room before we signed the papers. I told him I was appalled at his tone with me and he got very loud in voice and said he was appalled we ruined his cabin and that I was wasting his time. I asked him if 110 dollars was more important than getting future customers and he said yes. I don't know how else to say I'm very let down he doesn't trust people. Oh, also, just off state road 89 (20 or so miles west) there are hotel rooms for 59 bucks. Heck, stay across the street in the motel for a better experience including laundry, ice, and a paved driveway for almost the same price. Stay...

Good location and quiet, safe cabin to use as a base for Bryce National Park. We enjoyed our cabin neighbors- with many of us sitting outside reading and relaxing around sunset. The horse and goats behind the property were fun, too. As I’m doing a mother-daughter trip with my almost 80-year-old mom, safety and accessibility were important- so the parking spot next to each cabin were ideal. I chose this place and booked with Expedia in spite of seeing some negative reviews with booking and we had no issue with accessing our room. I did call and request an early check-in which was easily accommodated and greatly appreciated. Our only hiccup came the following morning when we discovered they’d forgotten to leave us coffee with the coffee pot! The office was closed so we ended up walking to the coffee shop across the street. But when we heard back from the property manager he immediately offered to drive us over the missing coffee. He apologized for the mistake and comped us a significant portion of our nightly rate. On top of that, he Venmo’d me money to use towards our coffee purchases… essentially for the rest of our trip!! It was super generous and made our day! It was such an unexpected kindness for something that was an honest mistake (but obviously quite frustrating in the moment!) I’d definitely recommend this place and hope to return with my husband in the future. Thanks again to Archie for making our day!!! He couldn’t have given us better...