Canada Goose Troy — Local services in Troy

Notice on the Canada Goose corporate site how there are no ratings on their products? There's a reason for that. They claim to have a lifetime warranty, but I cannot express my disappointment more in this company that is supposed to be a leader in the industry for their quality.

My husband bought me a jacket from Somerset, and the sales folks were great. It was a Christmas gift, and we needed to exchange sizes. They were wonderful, and my husband put a lot of thought in to the gift.

I wore it for about three months in Jan-March 2024 after I received it and notice a little bit of fading around the cuffs, but didn't think much of it. I put it away for the winter in it's original bag. When I pulled it back out in Nov 2024, I realized the fading was not just on the cuffs, but was starting to appear on the entire jacket. I wore it in November and December, had it professionally cleaned at a reputable dry cleaner for $50, and the beautiful bright red jacket was now a shade of pinky/orange. I didn't wear it again, took it to the Somerset store where they agreed it was extremely faded, and proceeded to follow the warranty process. It cost $50 to send the jacket in.

After they received the jacket, I emailed to ask a question through the warranty site and received an auto reply that the email was no longer monitored - I should use the chat. There is no chat on the warranty page.

Finally, I see an update that they are doing repairs around the cuffs, but nothing about the color. I call in to the warranty office and was told they will have them re-look at it.

Received no feedback, only to then get a note that my repairs were complete and it was going to be shipped back.

I called again, asking them not to ship the jacket as my concern was not addressed and to speak with a supervisor. I was told I would get a call in 24-48 hours.

No call, but five days later, I get an email saying my jacket was being shipped back to me. I AGAIN called warranty and they said a supervisor should call me that day and there is no way for them to transfer me to a supervisor. No call back by 6p.m. that night.

I tried to call at 6:30p.m. EST and "the offices are closed. Normal hours are M-F 9a.m.-10p.m. EST." I feel like I'm being punked at this point, as I receive an email last night that my case is closed.

My husband got me this as a beautiful surprise, and it has turned in to a $2000 disaster.

The jacket was worn LESS THAN FIVE MONTHS in normal winter conditions, but they are considering the fading 'normal wear and tear.' I haven't gotten to wear it this year at all, because it was with cleaning (required before shipping to them), and then has been with them for over a month.

I'm at a complete loss. I've been sitting on hold again this morning for over 20 minutes waiting 'to be transferred to a supervisor'.... even though yesterday I was told that wasn't an option. Apparently the supervisors don't start work until 9:30a.m. and some days they don't work at all.

I am disgusted and disappointed in this so-called luxury brand. BBB has them rated as an F because of failure to respond to customer complaints and inquiries. Wish we had read it before purchasing...

incredibly dissatisfied with customer service along with their manager Jonathon. I received this coat from my daughter and husband for Christmas and the zipper is a PAIN and rarely works (Jonathon agreed with the design of zipper is not good). They bought me this coat for snowmobiling and their sales person said this coat can handle the arctic so it would b ideal for snowmobiling . I was chilled the entire time snowmobiling and for this price they should take it back. Bc of last day of return is Jan 3 (I opened it on Christmas Day so how am I suppose to get to store by then especially bc we were leaving a day later for up north for New years and my husbands bday). I wanted at least a store credit and they wouldnt do that either nor would customer service that I called. They want me to pay for shipping to see if there is a prob with the coat. I don’t want to spend anymore $ on this and bc the coat is heavy and large I’m sure it would b extremely expensive. DO NOT BUY OR TRUST ANYONE AT CANDA GOOSE Somerset. HORRIBLE SERVICE AND PRODUCTS AND OBVIOUSLY THE REP LIED TO MY HUSBAND THAT IT COULD HANDLE THE ELEMENTS IN ORDER TO JUST...

If I could I would give a -5 star. I purchased a coat from them at their store and I didn’t notice that the coat had a hole on the sleeve. Mind you that I purchased it in August so it was no need to wear it then but in December I put the coat on and that is when I saw the hole. I was told that I have a lifetime warranty on it so I sent it to their warranty department and after they reviewed/ looked at the coat they tell me it can’t be fixed because it will cause more damage. And that they can NOT replace it or refund me my $800 I spent on it. They are sorry for this but nothing they can do. So please someone explain to me how lifetime warranty works because I know it means no matter what my coat can be fixed or replace a lifetime. I am without a coat no money and very disappointed in this company. Don’t go wasting your money on their products because it’s not worth it. High prices...