Everybody Fitness - Troy — Local services in Troy

What a nightmare!

Many pieces of gym equipment were worn out and broken at the initial opening week. The locker rooms were designed with MINIMAL privacy with the shortest corner hallway separating you from the main gym. I've had the other gender walk in on me undressing twice because they didn't realize it was the wrong room until they took all of 3 steps inside the locker room from the gym floor. The tanning booth rooms were regularly locked up and inaccessible because some patrons were urinating in there. Apparently the sauna and tanning rooms were "privileges not rights" of the members and management could revoke that privilege at any time. This gym was constantly full of loud and reckless teens running around unchecked.

The worst of it:

Billing... We signed up for a 3 year contract prior to the gym opening. After two years we moved out of state. I emailed the gym manager explaining the move so we could cancel our membership. The gym has NOTHING to do with cancellations. You have to contact their billing department, Rise Financial. I emailed Rise and they requested proof of our move. I sent them closing docs from the sale of our home, a signed lease agreement, utility bills, and updated paystubs from my new job that I relocated for. NONE of it was good enough for them. I provided a 30 day notice as per the contract from the date I submitted the cancellation request and provided proof of moving. They refused to cancel my membership and continued to charge my card on file. I attempted contacting them on multiple occassions to see if we could resolve any issues because it seemed like an accounting error on their end. They told me they never received any proof of moving docs. After being charged for an additional two months I disputed the charges on my credit card and called them again. They told me they now could not cancel my membership because I disputed the charges and they would not address any changes to accounts during a credit card dispute. The credit card dispute took 3 months, which they continued to bill me for PLUS LATE FEES. They told me it was my fault for disputing the charge for the month AFTER my membership was supposed to have been cancelled. I contacted the billing department again and they stated they didn't cancel my membership because they didn't receive my proof of moving docs. I forwarded them the original email I sent them along with their initial response and they pretended it went to their spam and they missed it - but still justified charging me membership fees and late fees knowing that they received what they requested for the cancellation. And they said they will continue to bill me until the credit card dispute is resolved. They would call me almost daily just to see if I would give up and just pay their late fees. Rise Financial ended up "waiving" my late fees and settled on charging me two additional months of membership fees instead of the 4 months plus late fees to avoid sending me to collections for their own internal errors.

Rise Financial is a company of crooks. Shame on Everybody Fitness for doing business with a company like this. I will never return to a gym that justifies servicing and treating their members like this through their third party venders. Please do better and consider a change in who you do...

I want everyone to be aware so that what's happening to me and my family doesn't happen to you as well. We had decided to make some lifestyle changes to begin getting healthier together and thought a gym membership would be a great thing especially after the man who helped sign me all up reached out to the owner who okay'd me signing my 9 year old daughter up with me as well but now i can see just why he was so eager. We didn't use the membership as much as we thought we would and its a bit of a drive for us as we don't have an actual gym located in our town and must drive over a town to get to one. So I called the gym to cancel our memberships AND WAS TOLD ITS A 3 YEAR CONTRACT AND THAT I MUST BUY OUT ME AND MY 9 YEAR OLD DAUGHTERS. I ouldnt believe it !!!! When I explained to them I was not informed it was a 3 year contract or I would not have gotten the gym membership considering I was new to gyms myself and merely trying it out let alone I WOULD NEVER have SIGNED MY DAUGHTER UP FOR SOMETHING LIKE THAT they started telling me I would have to move and be at least 25 miles from a gym location for it to be annulled or again buy out our memberships for terminating early. There are all kinds of gyms that are great and I thought this was one of them but they will say and do whatever to get a new member and I don't want this happening to another family. Had they been upfront and honest we would have NEVER GOT A MEMBERSHIP HERE but rather found another gym, when your new to something and just trying it out for first time and a child's involved who I'm sure other parents can relate never know whether something will stick or not because there just discovering there likes and dislikes YOU WOULDNT SIGN A 3 YEAR CONTRACT!! After speaking to some family they've advised we seek some help in the matter so please be aware and BEWARE of there tactics. If you want a gym thats getting over on people or where if you'd have an emergency or run into financial problems or family's schedule change ect ect and you couldn't do anything about your gym membership this is the one for you. I pray this helps the next person or family. FIND ANITHER...

Completely honest review here. Current member of the Troy location for over 18 months now. Use my membership regularly. For those saying it isn’t 24 hrs, they have to be talking about other locations, because Troy absolutely is. I’ve been there at 2:30 am when I have a busy work schedule. So very convenient for that. Of course they are going to close on major holidays. If you frequent the gym, you’d know they post it on the door with plenty of advance notice. So to say they aren’t open 24/7 because they are closed for holiday is unfair.

Everyone saying they had no idea it was a three year contract, I was told right up front when I called and then again when I went in to sign up. Maybe that was a change because of the complaints. Don’t know, but I do know it wasn’t hidden from me. It’s a hard pill to swallow thinking of a three year contract, but I’m committed to my health and knowing they are a mile from my house means I have no excuse to not go, even when it’s -10 below with inches of snow on the ground.

All that being said, they definitely need to improve some things as well. First one isn’t their fault, but geez, seeing grown people sweating all over a machine but cant be bothered to.clean the machine after using it is just NASTY!! It would be nice if they made more signage about this though.

The treadmills, ellipticals, and bikes aren’t well maintained. They may work, but certain features don’t. They aren’t cleaned all that well either. Yeah, you may not care about the foot bed of the petals, but I’ve gone in at 3:30 am and there’s a sweat map on the floor from who knows when.

Finally the heat..good lord please get some fans!!! Maybe I’m the only one who doesn’t glisten prettily, I sweat and it drips. I get overheated fast. I almost passed out before due to how warm it is and actually emailed them about it, twice..never a response. But hey, locked in for three years, so gonna get my money’s worth.

There you have it. I haven’t had a horrible experience and the convenience of being close to home and open 24 hrs makes it well worth it for me, but yeah, could definitely due with a few...