Medical Service Company — Local services in Troy

Suggest you look elsewhere. Used their home oxygen service, which was arranged by Beaumont at discharge from the hospital.

They were horrible. Oxygen was delivered--after 6 or 7 terrifying phone calls---4 hours late and just minutes before the portable tank ran out.

The local manager tasked with arranging the delivery wouldn't return phone calls, knew nothing and cared even less.

The delivery didn't include humidification or portable bottles. The attempts to resolve that involved another long series of phone calls to a couple people who who spoke only their internal jargon, rather than english and couldn't have been less helpful. I'd compare their customer service skills to the IRS, but that would...

Was super nice at first then it all changed: -Charges 4 to 5 times as much or the same brand equipment anywhere else. -Tells me on the phone that my insurance will cover something completely, then harasses me that they will send me to collections for $300 that was supposed to be covered. Gives you no payment plans and no other options. "Just pay up or we will ruin your credit over a medical device you need" -Literally calls you non-stop to re-order over-priced supplies, has like 20 different numbers, I block one and they just...

Charged for a Nebulizer that the hospital said was covered by insurance. Also we never used the piece of equipment because it was awful and barely worked. Thanks guys. Wouldn’t expect anything less from American healthcare. Thanks for...